大學社會創新組織間的中介溝通與信任建立機制分析

Interorganizational Cooperation outside the Market: A Case Study on University Outreach and Social Innovation in Taiwan

熊慧嵐(Huei-lan Xiong) ； 周睦怡(Muyi Chou) ； 施聖文(Sheng-wen Shih) ； 陳東升(Dung-sheng Chen)

《人文及社會科學集刊》 31卷3期 (2019/09) Pp. 427-465

摘要

本文以跨界活動者理論（individual boundary spanner）個案分析臺灣「人文創新與社會實踐計畫」，說明以在地社會創新爲主軸的計畫型政策，如何透過中介組織，建立公部門、大學，與個別研究者或實作者等參與者之間的信任及溝通機制。旨在說明，當跨組織合作建構於不平等的權力關係下，組織之間的信任建立仰賴在制度保障與支持的互動中，持續且有效地溝通；這需要來自不同組織的跨界活動者在個人、組織和制度間，透過創新的方式解決問題，創造信任的正向循環。跨界活動者所創造的溝通機制也必須轉化融入組織互動的正式規範，以持續強化跨組織的互信與合作。

關鍵字

跨組織合作 ； 信任 ； 跨界活動者 ； 社會創新 ； 權力不平等 ； 大學社會實踐

並列摘要

This research analyzes the building of trust in interorganizational cooperation via a case study on the ongoing Humanity Innovation and Social Practice project in Taiwan, involving governmental agencies, universities, researchers, and practitioners in localities. Boundary spanner theory is adopted to elaborate how trust and communication mechanisms can be established when an asymmetric relationship of power inevitably exists among stakeholders. This study reveals that these cooperative parties have to constantly prove themselves trustworthy and willing to trust others through practicing. To achieve this goal, boundary spanners of each cooperative party play pivotal roles to facilitate continuous communication and mutual understanding between organizations. They share similar practical experiences and a problem-oriented mindset, which enable them to find solutions together based on institutional responsibility and supportive mechanisms when facing challenges. This constructive kind of interaction benefits cooperation not only at the individual level but also at the organizational level, and permits sustained interorganizational cooperation.

並列關鍵字

interorganizational cooperation ； trust ； boundary spanner ； social innovation ； power inequality ； university social responsibility and outreach

參考文獻

李柏諭 2011 　〈跨部門治理的理論與實踐：以蓮潭國際文教會館的委外經驗為例〉，《公共行政學報》40: 41–76。(Lee, Po-yu, 2011, “Theory and Practice of Cross-sector Governance: A Case Study of Garden Villa,” Journal of Public Administration 40: 41–76.)

周睦怡、熊慧嵐、陳東升 2015 　〈在地社會創新網絡：以人文創新與社會實踐計畫在地實作為例〉，《台灣政治學刊》22(2): 147–202。(Chou, Muyi, Huei-lan Xiong, and Dung-sheng Chen, 2015, “Social Innovation Networks in Practice: A Case Study of the Humanity Innovation and Social Practice Project,” Taiwan Political Science Review 22(2): 147–202.)

林祐聖 2010 　〈從歧見到共識—公共審議中的網絡平衡〉，《臺灣民主季刊》7(2): 177–216。(Lin, Yu-sheng, 2010, “From Difference to Consensus: Balanced Networking in Public Deliberation,” Taiwan Democracy Quarterly 7(2): 177–216.)

科技部人文及社會科學研究發展司人文創新與社會實踐計畫 2018 　〈計畫緣起與願景〉。2018年11月10日，取自https://www.hisp.ntu.edu.tw/about (The Humanity Innovation and Social Practice Project, Department of Humanities and Social Sciences, Ministry of Science and Technology, 2018, “About Us,” Retrieved November 10, 2018, from https://www.hisp.ntu.edu.tw/about)

國家科學委員會人文及社會科學發展處 2012 　〈國科會人文處「人文創新與社會實踐」計畫徵求公告〉。2019年5月23日，取自https://ord.nccu.edu.tw/files/rd_research/54_f0e5dc2d.pdf (Department of Humanities and Social Sciences, National Science Council, 2012, “Call for Application for the Humanity Innovation and Social Practice Project,” Retrieved May 23, 2019, from https://ord.nccu.edu.tw/files/rd_research/54_f0e5dc2d.pdf)