- 學位論文
政府部門內部講師培訓方案之成效評估
Evaluating Outcomes of Training Program for Internal Instructors among Public Sectors
摘要
本研究採用Kirkpatrick四階層評估探討公務人員參與內部講師培訓方案後，在工作上的運用情形及改變。包括了解受訓者參與培訓課程後，對課程內容的反應情形；分析受訓者參與培訓課程後，對自身擔任講師能力的轉變；探究受訓者參與培訓課程後影響其訓練移轉的因素。 為達上述目的，本研究採質量並陳的方式進行。以參加地方研習中心開辦之內部講師培訓班為研究範圍，選擇完成三階段培訓之20名受訓者作為研究對象，施以問卷調查。此外，研究者為了更清楚的了解受訓者在培訓課程結束之後如何運用其講師能力，特別以立意取樣訪談了12位受訓者，作為質性資料的蒐集，並透過質性資料來解釋量化資料的不足之處，形成本研究之研究結論，如下所示： 一、在反應層次結果，受訓者對整體課程給予正面的回饋意見，並對行政配套及教學課程給予高度的肯定； 二、在學習層次結果，受訓者有效學習講師須具備的知識與能力，進而通過測驗取得認證； 三、在行為層次結果，受訓者將所學運用到實際工作場域中，並且能持續修正教學方式，形塑自己的教學風格； 四、主管與同事的支持、工作單位的配合及持續執行的機會是影響訓練移轉的重要因素。 最後，根據上述研究結論，給予受訓者所屬機關、開訓單位及未來研究方向提出建議。包含：各單位部門應全力支持受訓者參與培訓、各單位部門提供適當機會使內訓講師持續發揮其講師能力、縮短三階段培訓的時間間隔、建立回流制度等部分。
並列摘要
This study adopted Kirkpatrick's four-level training evaluation model to explore status of application and affect upon practical work after public servant’s participation in training program of internal instructor. The purposes of this study include: to understand trainee’s reaction to content of training course after their participation; to analyze the change on instructor’s ability after trainee’s participation; and, to explore the factors which impact the transfer of training after trainee’s participation. To achieve above purposes, this study adopted an approach that would secure both quality and quantity of the research. Taking training programs of internal instructor held by Talent Development Institute for Local Government as the field of research while twenty trainees who completed three levels of training were chosen as objects to be applied with questionnaires. Furthermore, in order to understand more about how trainee applies instruction skill they learned after training program, this study selected twelve trainees as objects to collect qualitative data, and explained the weakness of quantitative data. These processes finally formed the conclusions of this study as the followings: 1. As to the result of reaction aspect, trainees provided positive feedbacks and affirmations about administrative supporting-measures and courses in the program. 2. As to the result of learning aspect, trainees had learned necessary knowledge and skills that being instructors require; and afterward they really further obtained certificates through passing relevant exams. 3. As to result of behavior aspect, trainees applied what they learned to their work field and were constantly amending their ways of teaching to form up their own teaching styles. 4. The important factors to impact transfer of training are three, including supports from supervisors & colleagues, coordination among different units, and opportunities to continue the projects. Finally, based on above conclusion, this study is expected to provide references and advices to relevant organizations trainees belong to, where they execute training and future studies, these advices include: Every sector should fully support trainees on participation, every sector should provide appropriate opportunity to let instructor of internal training keep applying their instruction skills, the period of time for three levels of training should be shorten, to establish a system for recurrent training.