改善新生兒照護諮詢服務方案

A Project to Improve Information Services on the Nursing Care of Newborn Babies

王麗君(Li-Chung Wang)

《護理雜誌》 48卷3期 (2001/06) Pp. 55-64

https://doi.org/10.6224/JN.48.3.55

摘要

為了讓新生兒的父母能夠得心應手的照顧寶寶，嬰兒室從87年9月到89年1月有計畫地實施「改善新生兒照護諮詢服務」方案，除了於住院期間對產婦實施個別性的衛教外，亦定期的追蹤返家的父母在照顧嬰兒時姿生的問題，希望以主動的護理諮詢方式，提升父母在照顧嬰兒方面的知能，並減少不定時的諮詢電話。實施方案以來，產婦育兒知識的平均得分從16分提升至89分，嬰兒室不定時的諮詢電話由實施前每天3.7件降為1.8件，而新生兒父母對此衛教措施的滿意度，亦由剛開始時的3.86提升至4.31。

關鍵字

新生兒照護 ； 主動式護理諮詢 ； 顧客滿意

並列摘要

In order to help non-experienced parents take good care of their newborn babies, the baby room conducted a project entitled “Improvement of Information Services on the Nursing Care of Newborn Babies.” In addition to teaching postpartum women how to take care of their babies, the baby room regularly traced and recorded problems in baby care occurring at home. The baby room tried to help parents with active information services. As a result, scores for mothers’ knowledge of baby nursing were increased from 16 to 89 points. The number of interrupting calls to the baby room was decreased from 3.7 to 1.8 calls per day and the satisfaction of newborn babies’ parents with nursing education was increased from 3.86 to 4.13.

並列關鍵字

newborn baby nursing ； active information service on nursing ； customer satisfaction