資訊服務型供應鏈模式績效指標之分析

隨者網路使用的普者及廣泛的應用，促成電子商務等資訊服務業對跨組織與跨企業間供應鏈的策略夥伴提供了緊密關係。而了解資訊服務業對供應鏈不同階段成員提供的資訊服務績效需求差異，將有助於供應鏈成員的成功整合。過去探討供應鏈模式績效研究，許多著眼於不同構面下之整體績效評估，而依據供應鏈活動流程階段分別探討其績效評估之相關研究則較少提及，因此探討供應鏈成員在不同活動流程階段的績效（指標）需求，是值得研究的議題。本文從供應鏈中供應端至營運端、營運端、營運端至消費端三階段活動流程，篩選以成本、時間、品質、彈性等績效構面為主之關鍵性指標，並運用灰統計分析(grey-statistics analysis)與灰關聯分析(grey relational analysis)法進行指標篩選與偏好分析。最後本文依據評估結果，提出管理意涵與未來研究建議。

關鍵字

資訊服務型供應鏈模式；績效評估；灰統計分析法；灰關聯分析法

並列摘要

Depending on the popular and widely application of internet, it provided information service providers, such as e-commerce corporations, to promote the partner relationship among organizations in enterprise or firms in supply chain. It is helpful for the integration of supply chain firms to understand the performance requirement’s difference of information service, which provide by e-commerce enterprises, on various stages of supply chain. Previous researches of performance evaluation of supply chain examined at general evaluation on various dimensions. To our knowledge, however, there have been few empirical studies examining performance assessment depending on the three stages activities of supply chain. This paper study the performance difference among the three stages activities of supply side to operation side, operation side, and operation side to customer side depending on the dimensions of cost, time, quality and elasticity. The Grey Statistics Analysis and Grey Relational Analysis methods are used to assess the indices of information service type of supply chain model. Finally, the management implication and further research are proposed based on the research results.