網路諮商當事人知覺之工作同盟、諮商員效能與諮商滿意度的相關研究

The Study of Clients' Perception of the Working Alliance, the Counselor's Effectiveness, and the Client's Satisfaction with Webcounseling

許維素(Wei-Su Hsu) ； 吳肇元(Chao-Yuan Wu) ； 陳宇芬(Yu-Fen Chen)

《教育心理學報》 41卷3期 (2010/03) Pp. 659-684

https://doi.org/10.6251/BEP.20090504

摘要

本研究旨在探討網路諮商中網路即時諮商與電子郵件諮商兩組當事人，於初次晤談後以及晤談結束後所知覺的工作同盟、諮商員效能與諮商滿意度之間的相關與差異情形。本研究邀請20位大學生（其中兩名男性），及8位諮商員（其中一名男性，年齡在26至42歲）參與本研究，配對爲「網路即時諮商組」與「電子郵件諮商組」兩組，一組10位當事人，分別接受2至6次的網路諮商。本研究的研究結果發現：(1)網路即時諮商組當事人於初次晤談後，所知覺之工作同盟、諮商員效能與諮商滿意度兩兩有正相關；於晤談結束後，當事人所知覺之工作同盟與諮商員效能間有顯著正相關。在初次晤談後與晤談結束後之差異比較上，當事人在工作同盟及諮商滿意度之知覺，顯示出顯著組內差異。(2)電子郵件諮商組當事人於初次晤談後，所知覺之工作同盟、諮商員效能與諮商滿意度三者間皆無相關；於晤談結束後當事人所知覺之諮商滿意度分別與工作同盟、諮商員效能之間有顯著正相關。在初次晤談後與晤談結束後之差異比較上，當事人在工作同盟及諮商滿意度之知覺，顯示出顯著組內差異。(3)兩組當事人在初次晤談後以及晤談結束後所知覺之工作同盟、諮商員效能以及諮商滿意度，皆無顯著組間差異。本研究並根據研究結果、討論與研究限制，提出未來研究建議。

關鍵字

工作同盟 ； 網路諮商 ； 網路即時諮商 ； 諮商滿意度 ； 諮商員效能 ； 電子郵件諮商

並列摘要

The purpose of this study was to explore the clients' perceptions of ”working alliance”, ”counselor's effectiveness”, and ”client's satisfaction” in the process of Internet counseling via real-time webcounseling and E-mail counseling. Twenty university students and 8 counselors were invited and assigned to real-time webcounseling group and E-mail counseling group equivalently. Both group received fifty-minute sessions once a week, which proceeded two to six sessions based on clients' decision. The findings of this study were as follows: (a) For the real-time webcounseling group, after the first session, the clients' perceptions of working alliance, counselor's effectiveness, and client satisfaction were significantly and positively correlated. After the last session, the clients' perception of working alliance had significantly positive correlation with the clients' perception of counselor's effectiveness. A significant difference was found in the clients' perception of working alliance and client's satisfaction between the first and the last session. (b) For the E-mail counseling group, after the first session, no significant correlation was found for the clients' perceptions. After the last session, the clients' perception of working alliance and counselor's effectiveness had significantly positive correlation with the clients' perception of client's satisfaction. A significant difference was found in the clients' perception of working alliance and client's satisfaction between the first and the last session. (c) For the difference between the two groups, no significant difference was found for all clients' perception between the first session and the last one. Important suggestions for Internet counseling and future studies in relative fields were proposed.

並列關鍵字

client's satisfaction ； counselor's effectiveness ； E-mail counseling Internet counseling ； real-time webcounseling ； working alliance

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