探討Malcolm Baldrige品質獎的作法

The Discussion to the Way of Malcolm Baldrige National Quality Award

黃永東(Yeong-Dong Hwang)

《品質月刊》 42卷11期 (2006/11) Pp. 21-23

https://doi.org/10.29999/QM.200611.0005

並列摘要

Malcolm Baldrige National Quality Award (MBNQA) was established by the United Department of Commerce in 1987. The team of MBNQA revises the categories, items and point values every year to keep the essence of innovation and development of enterprises. This article introduces 2006 MBNQA program, and describes the 10 steps to MBNQA application and the way of the balanced scorecard.

參考文獻

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Baldrige National Quality Program: 2006 Criteria for Performance Excellence

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