國家品質獎評審系統重建之研究

儘管，中衛發展中心每年參考各方意見，對指導手冊進行修正，企圖協助企業從事TQM變革，但卻常因內容清楚度產生困擾，致使企業無法清楚掌握TQM精神下之關鍵內涵。究其原因，缺乏明確TQM變革方向，才是關鍵核心所在。為此，本研究透過質性研究方法，建立「國家品質獎評審系統關鍵因素」與「國家品質獎評審系統執行架構」，進而成為企業各部門落實TQM時之準則。前者將使企業明確了解何謂關鍵因素，後者則使企業以明確的評審標準，作為參考依據。研究成果顯示，當企業從事TQM變革時，僅需參考本研究建立6項程序/13項類別/74項關鍵因素之國家品質獎評審系統執行架構，即可涵蓋國家品質獎評審標準，且有一明確方向，進而追求品質提升與持續改善，得以與國際企業相互競爭。

關鍵字

國家品質獎；評審系統；關鍵因素；執行架構；系統重建

並列摘要

Although Corporate Synergy Development Center referred opinions to revise guidebook of each year, attempted to assist the enterprises engaged in the business reengineer of TQM. But the content is unclear and over limit, which have distressed and caused enterprises can not clearly grasp the meaning of the key to the spirit of TQM. The key reason is the lack of a clear reengineer in direction of TQM. Therefore, this research offers "key factors of National Quality Award assessment system" and "implementation architecture of National Quality Award assessment system", and becomes the enterprises’ all departments’ guidelines to implement TQM. The former will allow enterprises to clearly understand what key factors, the latter will allow enterprises to use clear assessment criteria, and as a reference. The results show that when enterprises engage in TQM business reengineer, the only refer to this research of 6 procedures/13 categories/74 key factors in the implementation architecture of National Quality Awards assessment system, to include the National Quality Award assessment criteria, and there is a clear direction to pursuit quality improvement and continuous improvement to compete with international enterprises.