- 期刊
運用田口多變量訊號雜音比於SERVQUAL的分析模式
An Analysis Method of Using Taguchi's Multi-Response S/N Ratio in SERVQUAL
參考文獻
Carrillat, F.A., Jaramillo, F. and Mulki, J.P., (2007), The validity of the SERVQUAL and SERVPERF scales A meta-analytic view of 17 years of research across five continents. International Journal of Service Industry Management, 18(5), pp. 472-490.
Garvin, D. A. (1983), Quality on the line. Harvard Business Review, 61, pp. 65-73.
Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1985), A Conceptual Model of Sevice Quality and Its Implications for Future Research, Journal of Marketing, 49(3), pp. 41-50.
Parasuraman, A., Zeithaml, V. and Berry, L.L. (1991), Refinement and Reassessment of the SERVQUAL Scale, Journal of Retailing, 67(4), pp. 420-450.
Carman, J.M. (1990), Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions, Journal of Retailing, 66(1), pp. 33-55.
延伸閱讀
- 閻鐵民、李友錚（2007）。重要度與滿意度分析：田口訊號雜音比解析法。品質月刊，43(5)，72-76。https://doi.org/10.29999/QM.200705.0016
- 李新欉（1996）。多尺度分析於環境量測信號與雜訊分離之應用。載於中華民國振動與噪音工程學會（主編），中華民國振動與噪音工程學會論文集（頁421-430）。中華民國振動與噪音工程學會。https://doi.org/10.30028/CSSVANNUAL.199604.0421
- 趙學文（2011）。使用目標與干擾比之語音活動偵測建構雜訊能量估測器〔碩士論文，國立交通大學〕。華藝線上圖書館。https://doi.org/10.6842/NCTU.2011.00977
- 吳光杰（2008）。加成性雜訊環境下倒頻譜統計正規化法於強健性語音辨識之研究〔碩士論文，國立暨南國際大學〕。華藝線上圖書館。https://doi.org/10.6837/NCNU.2008.00233
- 廖玲珠 (2021). The Empirical Study of Applying TOPSIS Method to Assess Multi-System Operators Performance Ranking. 產業管理評論, 11(2), 69-89. https://www.airitilibrary.com/Article/Detail?DocID=15633446-202101-202103040014-202103040014-69-89