使用者自建系統成長階段與管理策略之實證研究

An Empirical Study for Management Strategies and Growth Stages of End User Computing

林東清(Tung-Ching Lin)

《臺大管理論叢》 5卷1期 (1994/02) Pp. 99-132

摘要

近幾年來，因4GL，PC及各種易於使用之套裝軟體的出現，加上硬體價格的下降和通訊技術的進步，使得使用者可針對自己的環境和需求，開發所需的應用系統，這種現象稱為使用者自建系統（End User Computing, EUC）。
雖然，許多組織都已有EUC的現象發生，然而在我國卻鮮有對EUC的管理策略做動態的實證研究。為此，本研究建立一「EUC成長階段管理策略模式」，探討在EUC的管理中，組織有否特定的管理策略，EUC的發展本身有否階段性的動態成長過程，且EUC在不同的成長階段中所採用的管理策略有否不同，本文以對四個個案的深入了解來驗證成長管理策略模式，探討結果發現，企業面對EUC確實存在某些特定的管理策略，EUC本身的成長也有階段性的存在，且不同的階段金業也會選擇不同的管理策略。

關鍵字

使用者自建系統 ； 管理資訊系統 ； 系統管理策略

並列摘要

Thanks to the popularity of 4GL; PC; Software Package, and Telecommunication, they have made the End User Computing (EUC) possible, that is, end user can develop his own application system without MIS department. In Taiwan many organization have claimed that they indeed have EUC but few empirical research effort is done in the field of dynamic EUC management. The purpose of this study is to create a ”EUC growth stage management strategy model” to discuss the following issues: does organization have specific EUC management strategy, does EUC have different growth stages, in every stage are EUC management strategies different from each other. Four cases were studied in this research and the result indicates that organizations do have certain strategy to manage EUC, EUC also have different growth stages and in each stage the EUC management strategy are different.

並列關鍵字

End User Computing ； Management Information System ； System Management Strategy