Public Productivity in the 1990's: Challenging Public Administrators

公共生產力在一九九○年代對公務員的挑戰

Arie Halachmi

《中國行政評論》 5卷1期 (1995/12) Pp. 1-30

https://doi.org/10.6635/cpar.1995.5(1).01

摘要

在目前財力狀況不佳下，世人仍對公務員要求甚高，改進公務生產力要有正確的方向，否則不僅不能提升，反而更糟。本主探討公務員所遭遇的挑戰：激勵、資訊科技、精簡、增加活力，以及處理專精事務的能力。

關鍵字

公務管理 ； 公務生產力 ； 資訊科技 ； 精簡 ； 媒體角色 ； 激勵 ； 學習型組織

並列摘要

Public administrators are expected to do more with less under current fiscal conditions in most countries. Yet, without due attention to some key issues performance is likely to decline rather than improve. This aritcle addresses some of the challenges confronting public administrators as they try to cope with issues of motivation, information technology, reduction in force, and growing professionalism. Richard Bowers, City Manager of Scottsdale, Arizona, opened the Sixth Public Sector Conference in the fall of 1993 by pointing out that vaious report have focused on what needs to be done to make government more productive. Yet, he said, very little attention has been paid to the process or to the question, ”How can executives make government more porductive?” (Callahan and Holzer 1994).This paper addresses some elements of the public productivity challenge, in particular those which public managers can address in order to make a difference. The paper starts by describing what I call the ”Pharaoh Syndrome,” blaming public employees when top officials can not or will not meet public demands. The paper continues by making the case for transforming government agencies into learning organizations to reduce burnout and to prepare for potential reinventing or reengineering. The paper concludes by highlighting the need for public managers to be capable of managing a smaller but highly professional work force.

並列關鍵字

public management ； public productivity ； information technology ； reduction in force ； role of the media ； motivation ； learning organizations