電子化政府會否提升民眾對政府的信任度？：基於中國之實證研究

隨著電子化政府的發展，其對於促進民眾政府信任度的作用被不斷提及，不少實證研究亦印證這一觀點。由於政府工作效率低下、透明度不高、貪腐情況嚴重，人們對中國政府的觀感和信任度日趨惡化。近年來，藉助日益勃興的互聯網和資訊技術，中國政府大力推進電子化政府建設，以期提升政府效率和透明度，扭轉民眾對政府的觀感。但由於缺乏相關實證研究，對於電子化政府會否顯著提升民眾對中國政府的信任度這個問題，依舊莫衷一是。本研究利用問卷調查和量化分析，試圖解決之。概言之，研究有三點結論。首先，電子化政府的發展可明顯推動民眾對中國政府信任度的提升。其次，電子化政府不同構面對民眾政府信任度的影響有所差別，即開放數據對民眾政府信任度的影響不顯著；線上服務對民眾政府信任度的影響顯著，但其影響程度較低；而線上參與對民眾政府信任度的影響不僅顯著且程度較高。最後，本研究也提出相應建議以供參考。第一，繼續加大政府數據公開的深度和廣度。第二，提升線上服務的類型與質量，加大對微博、微信等社群媒體以及智慧型手機等硬體設備的運用，將其與政府線上服務緊密聯接，發揮這些軟、硬體設備靈活、快速、高效的功能與特質。第三，加大線上參與平台建設，讓民眾有參與公共事務的渠道。

關鍵字

電子化政府；民眾對政府信任度；中國

並列摘要

With the development of E-government, its function of improving people's trust in governments has been emphasized time and time again, which also has been proved by many pieces of empirical research. People's attitudes toward the Chinese government is worse than before, and the level of their trust in the government is also falling, as the efficiency and transparency of the Chinese government is not very high, besides, the corruption is very serious. Recent years, the Chinese government emphasized the important of building E-government system with the help of Internet's and ICTs' rapid development. The main aim of the Chinese government is improving government's efficiency and transparency so that the level of people's trust in the government would be growth. While there is lacking enough empirical studies that test whether E-government's improvement can bring a higher level of people's trust in the Chinese government, which is the main aim of this study. Specifically, this study gains such conclusions. To begin with, the development of E-government can improve people's trust in the Chinese government significantly. In addition, the different aspects of E-government have different effects on people's trust in the government. To be more specific, open data has no significant effect on people's trust in the Chinese government, the influence of online service is significant while its level is not very high, meanwhile, E-participation can bring a higher level of people's trust in the Chinese government significantly and its level is high. In the end, this study tries to put forward some suggestions. First, the Chinese government should continue opening official data. Second, enriching the types and qualities of online service through using Weibo, Wechat, and smart phone. Third, the Chinese government also should emphasize the importance of E-participation and try to build the workable and powerful online platform for people's participation.