知識管理分析技術於軍用航空發動機創新維修之研究

Study of Knowledge Management Analysis Technology in the Innovative Maintenance of Military Aeronautical Engines

陳良駒(Liang-Chu Chen) ； 張裕華(Yu-Hua Chang)

《國防管理學報》 31卷1期 (2010/05) Pp. 1-18

https://doi.org/10.29496/JNDM.201005.0001

摘要

國軍近年來持續進行人力精簡與組織變革，造成組織知識快速的流失。知識管理係以技術或管理等多樣手段進行知識的紀錄、分類、儲存、擴散及更新，增加組織的競爭優勢。軍用航空發動機專業維修係與飛行安全有關的重要工作，但相關的知識卻未能有效傳承，在知識的瞭解與使用中存在極大的落差。本研究修正Hall and Andriani (2002)所提出的知識管理分析技術為主要研究架構，透過對個案單位之願景界定、創新特徵等資料蒐整，並進行一連串知識本質、知識缺口、風險分析及策略弱點分析等探討。本研究係採用質性的個案研究方法，對研究個案單位進行深度訪談與實地觀察，藉此了解個案單位目前推動知識管理的現況、知識缺口分布情形與相關填補策略。個案單位在推動知識管理時，發現其組織所缺乏的知識往往可由外部公司之內隱知識加以替代，因而採取技術引進或合作開發的模式來獲得，知識管理的目標可放在降低組織內部內隱知識比例及提高知識文件的編纂程度上。此外，針對個案單位知識缺口現況提出具體改善建議。

關鍵字

知識管理 ； 創新維修 ； 知識缺口 ； 軍用航空發動機

並列摘要

As for our armed forces have been extensively doing manpower streamlining and organization reforming in recent years, whether the professional maintenance knowledge of military aeronautic engines can be effectively passed down is an important task relative to air safety. This study uses case study method, performs in-depth interview, on-site observation and collects related data and analyze accordingly, so as to understand the present status of each case unit in promoting knowledge management (KM), the distribution condition of knowledge gap and the compensation strategy. This study uses the KM analysis technology submitted by Hall and Andriani in 2002 as the main research framework. By collecting each case unit's definition of vision, feature of innovation and so forth, and discuss a series of knowledge natures, knowledge gaps, risk analyses and strategy weakness analyses, it obtains the following results: It is found that when promoting KM, the insufficient knowledge of each case unit can often be replaced by the tacit knowledge of an outside company, so introduction of technique and collaborative development are adopted to gain the knowledge. Thus if the goal of KM is set to decrease the ratio of internal tacit knowledge and to increase the compiling of knowledge documents, due to the lack of a good knowledge sharing system, the related maintenance experience will have difficulty to be passed down and last, which results in a constrained capability of developing and integrating innovative maintenance skill.

並列關鍵字

knowledge management ； innovative maintenance ； knowledge gap ； military aeronautical engines