公共圖書館之績效評估與評量指標

Performance Measurement and Measure Indicators for Public Libraries

盧秀菊(Shiow-Jyu Lu)

《圖書與資訊學刊》 54期 (2005/08) Pp. 23-42

https://doi.org/10.6575/JoLIS.2005.54.02

摘要

自1970年以來，受到企業管理理論與方法之影響，圖書館之經營管理講求效率與效能。圖書館評鑑是對照圖書館之既定目標評量圖書館業務進展之程度與其達成之成果。圖書館業務與服務績效評估，有助於長期經營目標之擬定與執行，並妥善分配與運用人力物力財力等資源，對圖書館之經營管理以及預算與人員之爭取與通過，皆有助益。然而績效評估在圖書館之施行，因其理論抽象、方法繁瑣而不易推行。因此，本文對公共圖書館績效評估及績效評量指標作深入研究。
本文探討一般圖書館與公共圖書館績效評估之專著，兼含理論之陳述與實務操作之指引；研析公共圖書館績效評量指標項目；並探討國內公共圖書館營運績效評量表之編訂與實施。

關鍵字

圖書館績效評估 ； 圖書館評鑑 ； 公共圖書館績效評估 ； 公共圖書館績效評量指標 ； 台灣地區公共圖書館績效評量指標

並列摘要

Library evaluation has been influenced by the business management theory and techniques since 1970. Library evaluation is to measure how effectively and efficiently a library in meeting its self-identified goals and objectives. Library performance measurement is helpful for library to acquire funding, to identify library management objectives and their implementation, as well as the allocation of library manpower, budgets, and resources. But due to its abstract in theory and complexity in practice, the library is difficult to implement library performance measurement. It is for this reason, this paper is to study the performance measurement and measure indicators of public libraries.
This paper discusses the performance measurement of library and public library in theory and practice, the public library performance measure indicators; as well as the compilation and implementation of performance measurement and measure indicators in public libraries in Taiwan.

並列關鍵字

Library performance measurement ； Library evaluation ； Public library performance measurement ； Public library performance measure indicators ； Taiwan Public library performance measure indicators

參考文獻

Abbott, Christine(1994).Performance Measurement in Library and Information Services.London:Aslib, The Association for Information Management.

Baker, Sharon L.,Lancaster, F. W.(1991).he Measurement and Evaluation of Library Services.Arlington, Va.:Information Resources Press.

Crawford, John(1996).Evaluation of Library and Information Services.London:Aslib.

Cronin, Mary J.(1985).Performance Measurement for Public Services in Academic and Research Libraries.Washington, D.C.:Office of Management Studies, Association of Research Libraries.

ISO(1998).ISO 11620 Information and Documentation-Library Performance Indicators.