企業社會責任對員工幸福感和退卻行為之影響：以體制壓力為調節變項

The Influence of Corporate Social Responsibility on Employees' Well-being and Withdrawal Behavior: Institutional Pressure as a Moderator

楊國志 ； 黃增添 ； 許芳益 ； 許建彬

《勞資關係論叢》 22卷1期 (2020/06) Pp. 55-72

摘要

本研究從企業社會責任出發，探討其對員工幸福感知覺以及退卻行為的影響。另再以體制壓力為調節變項，探討其調節作用的影響，藉以豐富體制壓力的理論模型。本研究採配對分階段方式進行資料蒐集，總計回收有效樣本主管79份、員工為236份。研究結果則發現，（一）員工的幸福感知覺在企業社會責任對退卻行為的影響關係中具有中介的效果；（二）體制壓力在企業社會責任對員工幸福感知覺反應的影響關係中存在著調節作用。並依結果提出建議，（一）加強組織推動企業社會責任的作為，落實企業的承諾，使員工能真正感受到組織在社會大眾中被尊敬的地位，進而提升員工的幸福感知覺反應，降低退卻行為表現；（二）對體制壓力的調節作用，應再增強討論，可再增加其他變項更豐富其理論模型。

關鍵字

企業社會責任 ； 幸福感 ； 體制壓力 ； 退卻行為

並列摘要

This study starts from corporate social responsibility and explores its influence on employees' perception of well-being and withdrawal behavior. In addition, institutional pressure taking as the role of moderator is explored to enrich the theory of institutional pressure. Dyadic and two-wave questionnaire survey was conducted in the study. A total of 79 effective sample supervisors and 236 employees were collected. The results of the study found that (1) the employee's perception of well-being has a mediating effect on the relationship between corporate social responsibility and withdrawal behavior; (2) institutional pressure has the moderating effect between corporate social responsibility and employee's perception of wellbeing. Based on the research results, there are some suggestions provided in the following. (1) Strengthening the organization to promote corporate social responsibility and fulfill the company's commitment, employees can truly feel the respected status of the organization in the public, improve employees' perception of well-being, and reduce withdrawal behavioral; (2) The moderating effect institutional pressure should be further discussed, and other variables can be added to enrich its theoretical model.

並列關鍵字

Corporate social responsibility ； well-being ； institutional pressure ； withdrawal behavior