飯店房務員肌骨不適／睡眠／生活品質之調查研究

Musculoskeletal Discomfort/Sleep Disorder/Quality of Life among Hotel Room Attendants

全中妤(Jong-Yu Chyuan) ； 佘佳燕(Chia-Yen Sher) ； 李中一(Chung-Yi Li) ； 陳志勇(Chih-Yong Chen) ； 劉立文(Li-Wen Liu)

《勞工安全衛生研究季刊》 19卷3期 (2011/09) Pp. 361-388

https://doi.org/10.7005/JOSH.201109.0361

摘要

The purposes of this study were to explore the prevalence of work-related musculoskeletal discomfort (MSD), sleep disorder, and the quality of life (QOL) among hotel room attendants. Four hundred and ninety-five convenient samples were obtained from 30 hotels in Taiwan.Method: Using cross-sectional research design, a structured questionnaire was designed from the Nordic Musculoskeletal Disorders questionnaire and the WHOQOL-BRIEF Taiwan version questionnaire. Result: Multivariate regression analysis revealed that ”monthly work hours” was significantly associated with MSD at the neck, upper back, and elbow, and it was also significantly associated with both environmental domain QOL and odds of ”difficulty in initiating sleep” (DIS). In addition, the ”length of life-time employment” was significantly associated with leg and ankle discomfort, and it was also significantly associated with the QOL score of social domain. Moreover, ”taking a break during work” was significantly and positively associated with physiological domain QOL, while ”doing housework after work” was significantly and positively associated with upper arm discomfort. The attendants with neck discomfort were associated with a significantly higher risk for DIS (odds ratio (OR)=2.24) and ”early morning waking” (EMA) (OR=2.01). Waist (OR=1.58) and ankle/foot (OR=1.96) discomfort were both significantly associated with higher odds of DIS. On the other hand, thigh discomfort was associated with a significantly reduced OR (0.45) of DIS, and the subjects with upper arm discomfort had significantly reduced OR of EMA (OR=0.49). The study participants with neck, waist, or ankle/foot discomfort all had significantly lower overall QOL. Conclusion: the restaurant/hotel industry should pay more attention to those room attendants' MSD problem. Through the appropriate arrangement of working hours and the provision of adequate rest, it can effectively reduce the occurrence of MSD and enhance their overall work-related QOL.

關鍵字

飯店房務員 ； 肌肉骨骼不適 ； 睡眠障礙 ； 生活品質

並列摘要

The purposes of this study were to explore the prevalence of work-related musculoskeletal discomfort (MSD), sleep disorder, and the quality of life (QOL) among hotel room attendants. Four hundred and ninety-five convenient samples were obtained from 30 hotels in Taiwan.Method: Using cross-sectional research design, a structured questionnaire was designed from the Nordic Musculoskeletal Disorders questionnaire and the WHOQOL-BRIEF Taiwan version questionnaire. Result: Multivariate regression analysis revealed that ”monthly work hours” was significantly associated with MSD at the neck, upper back, and elbow, and it was also significantly associated with both environmental domain QOL and odds of ”difficulty in initiating sleep” (DIS). In addition, the ”length of life-time employment” was significantly associated with leg and ankle discomfort, and it was also significantly associated with the QOL score of social domain. Moreover, ”taking a break during work” was significantly and positively associated with physiological domain QOL, while ”doing housework after work” was significantly and positively associated with upper arm discomfort. The attendants with neck discomfort were associated with a significantly higher risk for DIS (odds ratio (OR)=2.24) and ”early morning waking” (EMA) (OR=2.01). Waist (OR=1.58) and ankle/foot (OR=1.96) discomfort were both significantly associated with higher odds of DIS. On the other hand, thigh discomfort was associated with a significantly reduced OR (0.45) of DIS, and the subjects with upper arm discomfort had significantly reduced OR of EMA (OR=0.49). The study participants with neck, waist, or ankle/foot discomfort all had significantly lower overall QOL. Conclusion: the restaurant/hotel industry should pay more attention to those room attendants' MSD problem. Through the appropriate arrangement of working hours and the provision of adequate rest, it can effectively reduce the occurrence of MSD and enhance their overall work-related QOL.

並列關鍵字

Room attendant ； Musculoskeletal discomfort ； Sleep disorder ； Quality of life

參考文獻

郭春敏(2008)。旅館管理—理論與實務。台灣省台北市=Taipei City, Taiwan:揚智出版社=Yang-Chih Book Co。

Higley J. Maid to order: Housekeepers earn respect. Available from: http://www.hotelmotel.com/hotelmotel/article/articleDetail.jsp?id=324951; 2006.

Powell, P.H.,Watson, D.(2006).Service unseen: The hotel room attendant at work.International Journal of Hospitality Management.25,297-312.

吳水丕、邱忠本(2007)。飯店業房務人員肌肉骨骼不適之人因研究。勞工安全衛生研究季刊。15，179-190。

National Institute of Occupational Safety and Health. Creating luxury, enduring pain: How hotel work is hurting housekeepers. Available from: http://www.hotelworkersrising.org/pdf/Injury Paper.pdf; 2008