復健相關治療人員之核心職能研究－以南部地區一家醫療集團所屬的三家醫院為例

Investigating the Core Competencies for Rehabilitation-related Therapists in Three Hospitals Belonging to a Medical Association in Southern Taiwan

胡慶文(Hing-Man Wu) ； 袁國書(Kuo-Shu Yuan) ； 蘇炯睿(Daniel Chiung-Jui Su) ； 周偉倪(Willy Chou)

《台灣復健醫學雜誌》 41卷4期 (2013/12) Pp. 203-213

https://doi.org/10.6315/2013.41(4)01

摘要

目的：本研究試圖探討復健相關治療人員的核心職能，並將該職能特質應用在醫療機構的人力資源管理上，包含招募、甄選、配置、發展與晉升等。方法：本研究運用1111人力銀行測驗評量中心的「九大職能星」測評工具，對南部地區一家醫療集團所屬的三家醫院共113位復健相關治療人員（包含67位物理治療師、34位職能治療師與12位語言治療師）進行核心職能的調查，並以Pearson相關係數與T檢定進行分析，探討復健相關治療人員的核心職能與人口統計變數之關係，以及其核心職能組合的應用。結果：T檢定結果顯示，復健相關治療人員的核心職能為「團隊精神」、「執行能力」、「抗壓能力」、「正向樂觀」與「顧客關係」。物理治療師的核心職能為「正向樂觀」與「顧客關係」；職能治療師的核心職能為「團隊精神」、「執行能力」與「顧客關係」；語言治療師則在「執行能力」、「正向樂觀」與「抗壓能力」較高。復健相關治療人員的主管職能則為「成就動機」、「工作控管」與「團隊精神」。結論：本研究發現復健相關治療人員的核心職能組合為「團隊精神」、「執行能力」、「抗壓能力」、「正向樂觀」與「顧客關係」，而不同職類的治療人員具有其專屬的核心職能組合，這些職能組合有助於復健相關治療人員的人力資源管理的招募、甄選與發展。主管職能組合則有助於治療人員應用在未來晉升的培養與訓練。

關鍵字

復健相關治療人員（rehabilitation-related therapist） ； 人力資源管理（human resource management） ； 工作職能（job competency）

並列摘要

Objectives: Few studies have focused on job competency among medical-technical staff in hospitals. This study investigated the core competencies for a professional job among rehabilitation-related therapists, and examined how these competencies are applied to human resource management in hospitals, including recruitment, selection, placement, development, and promotion. Methods: A total of 113 rehabilitation-related therapists (comprising 67 physical therapists, 34 occupational therapists, and 12 speech therapists) from 3 hospitals belonging to a medical association in Southern Taiwan participated in the study. A test of competency using the ＂Nine Competencies Star＂ system developed by 1111 Job Bank was administered to the participants. The Pearson correlation coefficient and a t test were used to examine the relationships between core competencies and demographic variables, as well as to identify the variations between rehabilitation-related therapists and the workforce population for all 15 competence dimensions. Results: The results of the t test indicated that the combination of core competencies for rehabilitation-related therapists was ＂team cohesion,＂ ＂executive ability,＂ ＂stress resistance,＂ ＂optimism,＂ and ＂customer relationship.＂ The combination of core competencies was ＂executive ability,＂ ＂optimism,＂ and ＂customer relationship＂ for physical therapists, and ＂team cohesion,＂ ＂executive ability,＂ and ＂customer relationship＂ for occupational therapists. Speech therapists scored high on ＂executive ability,＂ ＂optimism,＂ and ＂team cohesion.＂ The supervisors’ competencies were ＂job control,＂ ＂team cohesion,＂ and ＂executive ability.＂ Conclusion: The study determined that the combination of core competencies among rehabilitation-related therapists was ＂team cohesion,＂ ＂executive ability,＂ ＂stress resistance,＂ ＂optimism,＂ and ＂customer relationship.＂ Each of these combinations was specific to physical therapists, occupational therapists, and speech therapists. Moreover, in human resource management, the combinations of core competencies were beneficial to recruit, select, and develop rehabilitation-related therapists. The combination of supervisors’ competencies could be applied to promoting and training rehabilitation-related therapists.