Emotional Intelligence in the Workplace: Exploring Its Effects on Journalists' Perceived Work Stress, Job Satisfaction, and Organizational Commitment

工作場所中之情緒智力對於員工工作壓力、工作滿意度與組織承諾的影響：以新聞從業人員爲例

陳春希(Chun-Hsi Vivian Chen) ； 張緯杰(Wei-Chieh Chang) ； 鄭嘉惠(Chia-Hui Cheng) ； 馬曉春(Sheau-Cheun Paul Ma)

《輔仁管理評論》 18卷3期 (2011/09) Pp. 1-18

https://doi.org/10.29698/FJMR.201109.0001

摘要

本研究以台灣新聞媒體產業之記者人員爲研究對象，探討個體的情緒智力對其在職場上感受的工作壓力、工作滿意度與組織承諾之影響。研究結果指出情緒智力較高者通常感受到較少的工作壓力，而員工感受的工作壓力則會負向影響其工作滿意度與組織承諾。此外，高情緒智力的員工往往有較高的工作滿意度與組織承諾。本研究建議組織可提供員工相關的訓練課程，以及選用情緒管理能力較佳的員工，如此將有助於減少工作壓力對員工所造成的負面衝擊，進而增進其工作滿意度與對組織的承諾。

關鍵字

情緒智力 ； 工作壓力 ； 工作滿意度 ； 組織承諾

並列摘要

This study investigates the effect of emotional intelligence on employees' perceptions of work stress, and the subsequent effect on their job satisfaction and organizational commitment. With a sample of 179 journalists, it is found that employees with higher emotional intelligence perceive less stress at work. Employees' perception of stress is negatively related to their job satisfaction and organizational commitment. In addition, employees with higher emotional intelligence are prone to be more satisfied with their jobs and more committed to their organization. The findings suggest that the provision of relevant training programs and selection of employees with higher EI are conducive to reducing the level of perceived stress, and thus enhancing greater job satisfaction and affective commitment on employees.

並列關鍵字

emotional intelligence ； work stress ； job satisfaction ； organizational commitment