組織公民行為、組織承諾與組織公平關係之研究：結合統合分析與結構方程模式

Relationship between Organizational Citizenship Behavior, Organizational Commitment, and Organizational Justice: A Study Integrating Meta-analysis and Structural Equation Modeling

陳殷哲(YIN-CHE CHEN) ； 黃靖恒(JING-HENG HUANG)

《輔仁管理評論》 30卷2期 (2023/05) Pp. 30-59

摘要

組織公民行為、組織承諾與組織公平關係對於組織具有正向效益，增加組織績效與提升員工表現。本研究目的在於結合統合分析與結構方程模式研究方法驗證組織公民行為、組織承諾與組織公平間之理論結構模式。研究方法第一階段以統合分析法確立兩兩變項間相關性之3x3相關係數矩陣，第二階段以結構方程模式驗證本研究所提出之理論模式適配度。資料分析顯示研究樣本調和平均數為5020，兩兩變項間之同質性檢定皆達顯著，組織公民行為與組織承諾間效果值為0.620，組織公民行為與組織公平效果值為0.500，組織公平和組織承諾之效果值為0.604，均為高度正相關。整體適配度達指標標準，以拔靴法驗證組織公平中介效果，95%信賴區間未包含0，且在組織公民行為對組織承諾之總效果值為直接效果與間接效果之總和（0.071），顯示組織公平在組織公民行為與組織承諾間具有中介效果，表示本研究所建立之理論模式成立。最後，依據研究結果歸納實證研究討論及提供管理實務建議。

關鍵字

組織公民行為 ； 組織承諾 ； 組織公平 ； 統合分析 ； 結構方程模式

並列摘要

Organizational citizenship behavior, organizational commitment, and organizational justice exert a positive effect on organizations, improving their performance and employee productivity. In this study, meta -analysis and structural equation modeling were applied to verify organizational citizenship behavior, organizational commitment, and organizational justice from theoretical and structural perspectives. This study consisted of two stages. In the first stage, meta-analysis was employed to establish a 3 x 3 correlation matrix for the correlation between pairs of variables, whereas in the second stage, structural equation modeling was performed to verify the fit of the proposed theoretical model. Data analysis revealed a harmonic mean of 2726, and the homogeneity of pairs of variables all attained statistical significance, with organizational citizenship behavior and organizational commitment attaining an effect size of 0.606; that of organizational citizenship behavior and organizational justice was 0.522; and that of organizational commitment and organizational justice was 0.635. All variables were highly correlated. Bootstrapping was performed to test the mediating effect of organizational justice. The 95% confidence interval did not include 0, and the total effect size of organizational citizenship behavior on organizational commitment was the sum of the direct effect and indirect effect, suggesting that organizational justice mediated the relationship between organizational citizenship behavior and organizational commitment. Therefore, the proposed theoretical model was supported. Finally, empirical evidence and practical suggestions are presented based on the findings of this study.

並列關鍵字

organizational citizenship behavior ； organizational commitment ； organizational justice ； meta-analysis ； structural equation modeling

參考文獻

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