組織結構特性對組織公正與組織公民行為關系影響之研究

The Impact of the Characteristics of Organizational Structure to the Relationship Between Organizational Justices and Organizational Citizenship Behaviors

廖國鋒(Gou-Fong Liaw) ； 范淼(Miao Fan) ； 許世卿(Shyh-Ching Sheu)

《中華管理學報》 2卷1期 (2001/03) Pp. 43-58

https://doi.org/10.30053/CHJM.200103.0004

摘要

自1990年代以來，企業經營型態產生了很大的變化，為因應經營環境的改變，企業皆積極的尋求提昇企業組織的競爭力，以爭取在同業之間的競爭優勢。由於經營策略的改變及新科技不斷的推陳出新，資訊快速的取得，使得企業在改革創新的腳步更為快速，在進入21世紀的知識經濟時代裏，企業創造出高價值的知識管理(Knowledge Management,簡稱KM)，因而改變了企業的經營策略(Business Strategy)。現代的企業經營者已深深的體會到企業唯有努力學習，善用「知識管理」，才能擁有長期的競爭力。本文以實行「知識管理」成功的案例說明企業為提昇競爭力，必須如何的導入及運用「知識管理」，以促使企業內所有人員激發潛能，整合內部員工的知識，並加以歸納分析，掌握企業先機，提高經營績效，並得到顧客的肯定和信賴。充份運用「知識管理」是企業在競爭策略中求生存的必要條件，也是企業創造高價值的智慧資產與提昇競爭力的唯一途徑。

關鍵字

組織結構 ； 組織公正 ； 組織公民行為

並列摘要

There are dramatic changes in the operation mode for the enterprises since1990.In cope with these changes,all enterprises are devoted themselves to seek asolution with the object of increasing competitiveness for the success of theenterprises.In other words,the organizations that are best at managing changehave the competitive advantage.This is mainly due to the introduction of newtechnology and managerial strategy that makes the enterprise moving faster andfaster in research and renovation area.As a consequence,a so-called KnowledgeManagement(KM)has been developed by the enterprise,which significantlychanges current business strategies before entering the new knowledge-basedeconomy of 21 st century.For most of the top management of the enterprise hasrealized the fact that making use of knowledge management properly will possesscompetition in a long run.This study will elaborate on the implementation of knowledge managementsystem for increasing competition.By using this concept and establishmentprocess of knowledge management system,it will excite each potentialcreativeness that already imbedded in them.Moreover,by integration andanalyzing the knowledge of each employee,so the enterprise can stay ahead ofother competitors,and finally wins the customer's satisfaction and reliance.Therefore,the use of knowledge management is not only of a necessary conditionfor the success of the enterprise but also a sole solution to create the high-valueknowledge resources and increase the competition for the enterprise.

並列關鍵字

Organizational Structure ； Organizational Justices ； Organizational Citizenship Behaviors