品質機能展開結合層級分析法應用於華語正音教科書選擇之研究

A Study of Chinese Pronunciation Textbook Selection via QFD and AHP

劉若緹(Jo-Ti Liu) ； 畢威寧(Wei-Ning Pi)

《聯大學報》 8卷2期 (2011/12) Pp. 65-82

https://doi.org/10.29847/JNUU.201112.0004

摘要

課程教材影響學生學習效果甚巨，同時也較易做具體的評估選擇。以往，華語正音教材的選擇多由老師單獨為之，並未傾聽學生意見。本研究嘗試導入品質觀念，利用傾聽顧客心聲的品質機能展開( Qualify Function Deployment, QFD )，了解學生學習的需求，並利用在具有多重準則的情形下進行決策的層級分析法 (Analytic Hierarchy Process，簡稱AHP) 建立層級結構，透過層級關係分析出教科書選擇的準則，目的在於發展一套華語正音教材的選擇策略，期能符合學生需求，提升學習品質。

關鍵字

教科書選擇 ； 品質機能展開 ； 層級分析法

並列摘要

Textbook selection has a significant impact to students learning effect. The selection of textbook also can be evaluated. Most of the decision of Chinese pronunciation textbook is made by the teacher directly and the students' opinion is not considered before. Quality Function Deployment (QFD) is a technology that aims to satisfy customers' demands by product design. One of its characteristics is what the voice of customers will be design into the product. An analytical hierarchy process (AHP) offers a methodology for ranking alternative courses of action based on the decision maker's judgments concerning the importance of the criteria. In this research, the quality concept, QFD and AHP technologies were employed to develop a method ofChinese Pronunciation Textbook Selection in order to achieve the student requirements and enhance their satisfaction.

並列關鍵字

Textbook Selection ； QFD ； AHP

參考文獻

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台師大編(2009)。華語語音學。台北:正中書局。

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傅國通(1982)。現代漢語語音。杭州:浙江人民出版社。