臺灣地區公共圖書館管理體制之營運績效評估研究

公共圖書館對社會有許多貢獻與價值，提供許多服務，是社區的中心，而服務品質與營運績效息息相關。圖書館績效評估可檢視圖書館營運現況，並提供營運方向與營運模式的參考依據。我國公共圖書館目前有集中制與分散制兩種管理體制，本研究從績效評估觀點，運用兩階段資料包絡分析法探討2014年至2018年間不同公共圖書館管理體制下的營運效率，並使用Tobit迴歸模式，探討影響公共圖書館營運效率之因素。研究結果發現，公共圖書館採集中制的總合效率值為0.95，分散制為0.71，顯示集中制有較佳的營運績效。依據Tobit迴歸分析，採集中制公共圖書館有助於提升整體營運效率，人均購書費對公共圖書館資源運用效率呈現負向影響，館藏使用率對讀者服務及總合效率呈現正向影響，公共圖書館總分館數對讀者服務及總合效率呈現負向影響。

關鍵字

公共圖書館；績效評鑑；資料包絡分析法； Tobit迴歸；營運體制

並列摘要

This study aims to explore the operating efficiency of Taiwan's public libraries under the two different management systems from the perspective of performance evaluation. The two-production-stage DEA is used to measure the efficiency of public libraries from 2014 to 2018. Finally, the Tobit regression model is used to analyze the factors that affect the operating efficiency. The result shows that the average aggregation efficiency score of the public libraries which adopt the centralized management system is 0.95, better than those that adopt the decentralized management system which score is 0.71. Furthermore, that Tobit regression reveals that the centralized management system for public libraries helps improve resource utilization and reader service efficiency, and the average per capita amount spent on book purchasing has a negative impact on the efficiency of resource utilization, the document use rate has a positive impact on the efficiency of reader service and the efficiency of aggregation; the number of libraries has a negative impact on the efficiency of reader service and the efficiency of aggregation.