公部門人員情緒勒索認知、工作壓力與離職傾向關聯之研究

The Relationships among Civil Servants’ Perception of Emotional Blackmail, Job Stress and Turnover Intention

劉仲矩(Chung-Chu Liu) ； 周玉涵(Yu-Han Chou)

《人力資源管理學報》 16卷1期 (2016/03) Pp. 43-68

https://doi.org/10.6147/JHRM.2016.1601.03

摘要

由於國內外探討公部門人員職場情緒勒索的文章較少，本研究以情緒認知理論作為核心理論，探討公部門人員認知到上司下屬或民眾之情緒勒索時，是否會產生離職傾向，而是否會因工作壓力的程度高低當成干擾與中介變數。本研究針對現職公部門人員發放實體問卷，回收有效問卷318 份，研究發現：公部門人員情緒勒索認知皆與公部門人員工作壓力皆與離職傾向具部分顯著正向關係；而工作壓力又對公部門人員情緒勒索認知與離職傾向之關係具部分干擾與中介效果。本文最後依照前述研究結果提出管理意涵與後續研究建議，希望能提供政府人事主管機關及管理階層在面對公部門人員發生職場情緒勒索時可及時做出適當的因應策略，以提升管理效果與行政效能。

關鍵字

公部門人員 ； 情緒 ； 情緒勒索 ； 工作壓力 ； 離職傾向

並列摘要

Due to less study on emotional blackmail topic of civil servants. Based on the cognitive theory of emotional, this study explores the relationships among emotional blackmail and turnover intention and adopt job stress as moderator and mediator, while offering services, civil servants in the workplace have to interact with supervisors, colleagues, and public. However, they will be inevitably faced with several emotional problems when interacting with people, and will even suffer from emotional blackmail in interpersonal relationships. They may end up experiencing the physical discomfort, mental discomfort, and turnover intention. Nevertheless, there are few discussions about emotional blackmail in the government. Therefore, the study focuses on this issue. We first explore the relationship between emotional blackmail and turnover intention by studying supervisors, colleagues, and people. Next, we further explore whether the performance is affected by job stress. The study on civil servant shows that: emotional blackmail and job stress are significantly correlated with turnover intention. While job stress plays moderating and mediating role among emotional blackmail and turnover intention. According to the results, this study provides some suggestions for government institutions and managers.

並列關鍵字

public servant ； emotion ； emotional blackmail ； job stress ； turnover intention

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