區公所公務人員工作負荷、關係型心理契約與離職傾向關係之研究

A Study on the Relationship between Workload, Relational Psychological Contract and Turnover Intention of Civil Servants in District Offices

陳寶民(Pao-Min Chen)

《中國行政評論》 28卷3期 (2022/09) Pp. 54-76

https://doi.org/10.6635/cpar.202209_28(3).0003

摘要

本研究以臺北市區公所公務人員為研究對象，探討其工作負荷、關係型心理契約與離職傾向之關係。本研究採用問卷調查法，共計回收有效問卷312份，問卷資料採用信效度分析、敘述性分析、t檢定、變異數分析、相關分析及迴歸分析等方法進行統計分析，以瞭解其工作負荷、關係型心理契約與離職傾向之關係及影響。研究結果發現：（1）不同年齡、服務年資及職位在工作負荷、關係型心理契約與離職傾向上存在部分顯著差異；（2）工作負荷對離職傾向呈現顯著正向影響；（3）工作負荷對關係型心理契約呈現顯著負向影響；（4）關係型心理契約對離職傾向呈現顯著負向影響；（5）關係型心理契約在工作負荷與離職傾向間具有部份中介效果。根據研究結果提出相關研究成果、實務管理與未來研究之建議，以提供學術界及實務界之參考。

關鍵字

工作負荷 ； 關係型心理契約 ； 離職傾向

並列摘要

This research takes public servants in public offices in Taipei City as the research object, and explores the relationship between their workload, relational psychological contract and turnover intention. In this study, a questionnaire survey method was used and a total of 312 valid questionnaires were collected. The questionnaire data was statistically analyzed using reliability and validity analysis, narrative analysis, t test, variance analysis, correlation analysis and regression analysis to understand the relationship and influence of its workload, relational psychological contract and turnover intention. The results of the study found that: (1) there are some significant differences in workload, relational psychological contract and turnover intention for different ages, years of service and position; (2) workload has a significant positive effect on turnover intention; (3) work load has a significant negative impact on the relational psychological contract; (4) the relational psychological contract has a significant negative impact on the turnover intention; and (5) the relational psychological contract has a partial mediating effect between the workload and the turnover intention. Based on the research results, the study proposed relevant research results, practical management and future research recommendations as references for the academic and practical circles.

並列關鍵字

workload ； relational psychological contract ； turnover intention

參考文獻

王安強、曾敏傑，2019，〈公部門住宅業務人員工作壓力關聯因素之探索〉，《中華行政學報》，25：63-86。https://doi.org/10.6712/JCPA.201912_(25).0004

王聖文、張政治、狄懋昌、沈宗仁，2008，〈體育行政人員角色衝突與離職傾向關係之研究〉，《運動知識學報》，5：333-341。https://doi.org/10.29596/BGYY.200809.0030

王靜琳、黃瓊玉、呂桂雉、何美瑤，2007，〈護理人員工作壓力與社會支持之探討〉，《榮總護理》，24（1）：59-68。https://doi.org/10.6142/VGHN.24.1.59

吳孟樺，2017，〈政府部門離職傾向之探討－以臺北市政府為例〉，《中國行政評論》，23（3）：64-98。https://doi.org/10.6635/cpar.2017.23(3).03

吳孟樺，2018，〈政府部門工作壓力與健康管理之探討－以臺北市政府為例〉，《中國行政評論》，24（1）：39-74。https://doi.org/10.6635/cpar.201803_24(1).03