服務業員工自我概念、正向態度與專業契合對升遷機會之影響

The Effects of Employee's Self-Concept, Positive Attitude and Professional Fit on Promotion Opportunity in Service Industry

陳欽雨(Chin-Yeu Chen) ； 蔡宜雯(Yi-Wen Tsai)

《人力資源管理學報》 16卷2期 (2016/06) Pp. 81-114

https://doi.org/10.6147/JHRM.2016.1602.04

摘要

近年來，服務業越來越重視組織人才的培育及任用，並積極思考如何對內部人力注入活力與創意，以維持企業的創新能耐與競爭力。由於工作者的自我瞭解及期許，與工作態度和專業能力與工作條件配合有關，且會影響未來的升遷機會，因此有關員工自我概念、工作態度及專業契合之相關議題，逐漸被業者及學術界關注。本研究採用網路問卷調查方式，蒐集服務業員工有效樣本456份，運用階層迴歸分析方法去檢定假說，以驗證自我概念、正向態度及專業契合對升遷機會間之影響關係。研究結果發現服務業員工之自我概念對其正向態度、專業契合及升遷機會均具有顯著正向影響；而正向態度及專業契合也均對升遷機會具有顯著正向影響。此外，正向態度及專業契合在自我概念與升遷機會間影響關係具有部分中介效果；而性別對於正向態度與升遷機會間之影響則不具調節效果。最後根據研究結果，提出管理意涵及實務建議，以作為業者擬訂人力資源管理策略之參考，並協助員工個人自我實現。

關鍵字

自我概念 ； 正向態度 ； 專業契合 ； 升遷機會

並列摘要

Recently, service industry has increasingly recognized the importance of nurturing talent and appointing employees, and actively reviewed its manpower to infuse the vitality and creativity keeping its innovation capability and competitive advantage. Besides, since workers' self-understanding and self-expectation is relevant to their job attitude which can advance their professionals fitting with job requirements, it has a significant impact on promotion chance in the future. Hence, the issues related to employee's self-concept, work attitude and professional fit are gradually concerned by both industry and academy. The current study conducts a web questionnaire survey, collects 456 effective samples, and uses hierarchical regression method to test the proposed hypotheses and verify the effects of self-concept, positive attitude and professional fit on promotion opportunity. The results indicate that employee's self-concept has significantly positive effects on positive attitude, professional fit, and promotion opportunity. Subsequently, both employee's positive attitude and professional fit can positively affect promotion opportunity. Moreover, there are partial mediating effects of positve attitude and professional fit on the relationship between self-concept and promotion opportunity. But, the variable of gender doesn't play significant moderating effects on the relationships between positive attitude and promotion opportunity. Based on the results, the research provides some managerial implications and suggestions to practitioners as a reference for planning human resource management strategies, and assisting employee to achieve self-actualization.

並列關鍵字

self-concept ； positive attitude ； professional fit ； promotion opportunity

參考文獻

李傑勝(2013)。電信客服人員職能冰山模式之探討(碩士論文)。國立中興大學高階經理人碩士在職專班。

林惠彥、陸洛、余思科(2011)。工作價值落差與工作態度之關聯。彰化師大教育學報。19，13-30。

陳瑤華編(2014)。台灣婦女處境白皮書：2014 年。台北:女書文化。

莊璦嘉、林惠彥(2005)。個人與環境契合對工作態度與行為之影響。台灣管理學刊。5(1)，123-148。

陳怡琇、李菁菁(2012)。新北市高職綜合職能科學生職業自我概念及職業成熟相關之個案研究。育達科大學報。31，137-166。