當工作要求在不該出現的時候出現：探討非工作時間工作要求即時通訊對工作－家庭平衡之影響

When Job Demands Appear in Inappropriate Time: Exploring the Effect of Instant Messaging of Job Demands During Non-Working Hours on Work-Family Balance

黃瓊慧(Chiung-Hui Huang)

《人力資源管理學報》 19卷1期 (2019/06) Pp. 27-52

https://doi.org/10.6147/JHRM.201906_19(1).0002

摘要

本研究聚焦在早已存在於人們工作與家庭間多年但卻較少被關注的議題：非工作時間工作要求的即時通訊對連結工作與家庭兩介面的影響過程，以及此過程的性別差異。本研究引用工作要求－控制－支持模式的觀點，以305位全職工作者為樣本，探討員工在非工作時間的工作要求即時通訊對其工作－家庭平衡之影響。研究結果顯示，非工作時間之工作要求即時通訊負向影響員工的工作－家庭平衡，而這種關係會受到負向情緒的部分中介，同時此中介作用在男性顯著但在女性不顯著。此外，高工作控制有助於減緩工作要求即時通訊與負向情緒之間的正向關係；而高家庭支持則有助於減緩負向情緒與工作－家庭平衡間的負向關係。

關鍵字

工作要求即時通訊 ； 負向情緒 ； 工作控制 ； 家庭支持 ； 工作－家庭平衡

並列摘要

This study focuses on the issue of work-family interface that has long existed for many years but has received less attention: The impact process of instant messaging of job demands during non-working hours on work and family, and the gender differences in the process. Drawing on the perspective of job demand-control-support model, this study employed 305 full-time workers as a sample to explore the impact of instant messaging of job demands during non-working hours on the employees' work-family balance. The results show that the instant messaging of job demands during non-working hours negatively affect the work-family balance of employees, and this relationship is partially mediated by the negative emotions. In addition, the mediating effect is significant in males but not in females. Moreover, high job control helps to slow down the positive relationship between the instant messaging of job demands and negative emotions, and high family support helps to slow down the negative relationship between negative emotions and work-family balance.

並列關鍵字

instant messaging of job demand ； negative emotion ； job control ； family support ； work-family balance

參考文獻

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