- 期刊
如何將工作壓力轉化為助力？員工建言與積極性人格的角色
How Does Job Stress Lead to Job Performance? The Role of Employee Voice and Proactive Personality
摘要
本研究嘗試以壓力因應理論，探討職場工作者面對高工作壓力時，如何與何時可以展現高工作績效？具體來說，本研究視工作負荷為壓力源，假設員工感知負荷高時，若能採取建言因應壓力，將可提升工作績效，而積極性人格高的員工，採取建言因應策略的傾向愈高、工作績效愈好。本研究採兩階段（間隔兩週）配對問卷調查法，以銀行產業員工為樣本，共蒐集392套員工與資深同事之配對樣本，研究結果發現：員工建言在工作負荷與工作績效間具完全中介效果，積極性人格具有調節式中介效果，由調節效果圖觀之：只有積極性人格高的員工才會採取建言的行為因應壓力以提升自我績效，本研究假設皆成立。最後，本研究針對分析結果提供學術理論與實務上的建議。
並列摘要
Using transactional process theory of stress coping, this study try to explore the relationship between work load and job performance as well as the mediating role of employee voice and the moderating role of proactive personality. Three hundred and ninety-two ongoing colleges dyads questionnaire were collected in two stages (apart two weeks) from Taiwan. Regression results indicated that workload has positively influence on employee voice, as well as job performance. Employee voice fully mediated the relationship between workload and job performance. Proactive personality moderated the relationship between workload and employee voice, suggesting that the positive relationship between workload and employee voice will be stronger when employees with high proactive personality. Furthermore, the mediating effect of employee voice on the relationship between workload and job performance will be stronger when employee with high proactive personality. Discussion of the theoretical and practical implications of these findings were offered in the final section.
參考文獻
延伸閱讀
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