- 期刊
內外兼俱，雙管齊下：探討內部人力資源發展活動與外部顧客經營活動對研發主管職能之影響
The Effects of Internal Human Resource Development and External Customer-Oriented Management on R&D Competencies: Investigating the Direct and Interactive Effects
摘要
本研究目的在檢視人力資源發展活動與顧客經營活動對研發主管職能之影響。本研究延伸Rifkin、Fineman及Ruhnke（1999）與Kansal與Singhal（2018）之研究，將研發主管職能分為專業知能、跨界知識轉換能力，以及資源整合及創新能力。本研究提出專業能力訓練、工作指派與員工授權為組織內部的人力資源發展活動，以及外部的顧客經營活動為影響研發主管職能發展的重要組織活動。本研究以問卷法進行資料蒐集，共得到110位研發主管與25位直屬上司之配對資料。研究發現，專業能力訓練對專業知能、跨界知識轉換能力與資源整合及創新能力有直接正向影響；工作指派對專業知能與跨界知識轉換能力有直接正向影響；員工授權則對專業知能、跨界知識轉換能力與資源整合及創新能力有直接正向影響。而工作指派與顧客經營活動對資源整合及創新能力有交互效果，即顧客經營活動能增強工作指派與資源整合及創新能力之正向影響。
並列摘要
When helping an engineer become an effective manager, organizations must use an R&D competency model to integrate diverse human-resource management processes into one another. In line with Rifkin, Fineman, and Ruhnke (1999) and Kansal and Singhal (2018), we interviewed and surveyed effective R&D managers as experts in order to identify three competencies, the ＂professional knowledge and skill＂ competency, the ＂cross-functional knowledge transfer＂ competency, and the ＂resource integration and innovation＂ competency. This study examines how internal (professional training, empowerment, and job assignment) and external (customer-oriented management) organizational practices relate to these competencies. To lessen the concern of common method variance, we collected data from 110 R&D managers and their supervisors (25 senior managers in total) hailing from companies in Taiwan's electronics industry. Results show that professional training and empowerment were positively related to all competencies. Job assignment was positively related to the ＂professional knowledge and skill＂ competency, the ＂cross-functional knowledge transfer＂ competency. Moreover, the higher the customer-oriented management, the stronger the positive relationship of job assignment and the ＂resource integration and innovation＂ competency.