This study develops a network of cargo import process and information flows at an air cargo terminal and explores the causes and characteristics of delays in cargo processing. Using analytical methods, this research also constructs a process-delay and delay-propagation model and derives a process time evaluation algorithm. Delay-controlled strategies include changes in job sequencing and increases in process capacity at bottleneck operation zones, and process improvements are proposed for minimizing delays so as to achieve reductions in inventory costs. An example is employed to demonstrate the application and feasibility of the developed model and algorithm. Results of this study reveal that operations closer to the air side of the air cargo terminal have greater knock-on delays than start delays, while those in greater proximity to the land side have greater start delays than knock-on delays. Results of this study can serve as references for cargo terminal operators in improving cargo processing.