護理人員對無線射頻辨識系統接受度模式建構與比較分析：知覺創新特性模式與科技接受模式觀點

The Construction and Comparison Acceptance Model of Nursing Staff Using RFID System: PIC and TAM View

王嵩竑(Song-Hong Wang)

《元培學報》 15期 (2008/12) Pp. 47-80

https://doi.org/10.30171/JYUST.200812.0005

摘要

無線射頻辨識系統運用於醫護臨床流程中是頗爲創新的嘗試，對醫護人員作業流程亦產生重大的改變。許多研究證實，新科技的導入往往導致使用者的抗拒，故本研究欲了解護理人員對RFID接受度之影響因素，並以結構方程式模式對某已導入RFID系統醫院之護理人員進行實證。雖在科技接受行爲研究領域中已發展出相當多的理論模式，然各模式之構念、變數、因果關係卻有所不同。本研究將該領域中之創新接受度與科技接受模式二大理論作一回顧整理，除建構多階層PIC（知覺創新特性）模式之實證架構外，並與過去相關研究常見之一階層PIC、TAM（科技接受模式）、與TAM II模式進行比較，除探討各模式之適用性外，並探究不同模式下各潛在變數間之關係。研究發出343份問卷，回收225份有效問卷，結果顯示：(1)多階層PIC模式與TAM、TAM II模式皆具一定之適用性。(2)雖不同理論架構所包含之變項關係不同，導致實證結果有所差異，然本研究多階層PIC、一階層PIC、TAM、與TAM II四個模式皆驗證使用行爲意圖明顯受知覺有用性所影響，而知覺易用性對知覺有用性的影響力也在多階層PIC、TAM、TAM II三個模式中被驗證。

關鍵字

無線射頻辨識技術 ； 知覺創新特性 ； 創新接受度 ； 科技接受模式 ； 科技接受延伸模式

並列摘要

It is a new attempt to use Radio frequency identification (RFID) technology in Medicine clinical operation, and get great influence in nursing procedures. Many researches have proved that new technology often makes user resistance, so we use structural equation modeling method to empiricism the factors which influence nurse staff intention to use RFID system. Although there are many acceptance theory models in behavior research area, but the constructions, variables, and causal relations in these models are different. So this research first retrospect the most popular acceptance theories of innovationess and technology acceptance model (TAM), then we construct multi-layer PIC (perceived innovation characteristics) model and make comparison with one-layer PIC model, TAM, and TAM II. Bases on 225 questionnaires, we get fellow results. First, multi-layer PIC, TAM, and TAM II models all show certain degree of adaptability in our research data. Second, since different model have different constructions, variables, and causal relations, so the empiricism result were also different, but multi-layer PIC, one-layer PIC, TAM, and TAM II models all confirm that ”perceived usage” have positively relationship with ”behavioral intention to use”; and multi-layer PIC, TAM, and TAM II models also confirm ”perceived ease of use” have positively relationship with ”perceived usage”.

並列關鍵字

Radio Frequency Identification RFID ； Perceived Innovation Characteristics PIC ； Innovationess ； Technology Acceptance Model TAM ； TAM II