早期療育機構服務評鑑標準建構之研究：標竿化取向

本研究旨在以標竿化取向建構早期療育機構服務評鑑標準。針對獲得內政部第五次身心障礙機構評鑑優等之16家早期療育機構進行普查，以48位主要負責早療服務之管理者為主，得有效機構數14家(87.5%)、有效樣本34位(70.83%)。研究結果：早期療育機構服務評鑑內容可分為四大層面（療育服務規劃、療育服務提供、療育服務管理、療育服務成效評估）、12項向度（服務宗旨與領導者理念建立、服務誰展與宣導規劃、服務計畫擬定與規畫、團隊建立與合作方式、目標整合與彈性修正、資源提供與家庭服務、人力資源管理與運用、服務記錄管理與評核、轉介機制與媒合資源、家庭成員之滿意度、兒童學習之成效性、評鑑結果之運用性）與50個標準。依據研究結果，本研究將針對早療機構評鑑實務與未來研究方向提出具體建議。

關鍵字

早期療育；評鑑標準；標竿化

並列摘要

The purpose of the study is to structure performance criteria for early intervention service institutes with a benchmarking approach. The subjects of the study are the professional team workers of 5th disability institutes prize early intervention institutes, including 14 institutes and 34 workers. The main conclusions of the study include: The service evaluation content include four levels (service plan, service offer, service management, service efficacy), twelve dimensions (service objective and leader's views, carry out the service and plan of the propaganda, design the service plan, team build and the way of cooperation, target integrated and elasticity revise, offer relative resources and family services, management of human resources, management and estimation of service record, transit and transfer resources, family's satisfaction, children's efficacy, and the use of the evaluation results) and fifty criteria. The study also makes recommendations for future researchers of the early intervention service evaluation practices and relevant topics.