知識管理流程能力、組織要素與組織績效關係之研究

A Study of Relationships between Knowledge Management Process Capability, Organizational Factor and Organizational Performance

池文海(Wen-Hai Chih) ； 張書豪(Shu-Hao Chang) ； 王進龍(Jin-Long Wang)

《科技管理學刊》 14卷3期 (2009/09) Pp. 32-64

https://doi.org/10.6378/JTM.200909.0032

摘要

許多研究指出知識管理是管理者的工作主要的焦點，本研究檢測組織之知識導向型文化、轉換型領導、資訊科技能力、知識管理流程能力對組織績效之影響力。經由547個經濟部國營事業員工並採用結構方程模式進行驗證，得知知識管理流程能力對組織績效的直接影響效果最高，而知識導向型文化對組織績效的總影響效果最高。研究顯示透過知識導向型文化的塑造、轉換型領導與資訊科技能力等知識管理促動要素的建立，以增進知識管理流程能力與組織績效有其必要性。本研究試圖建立知識管理流程能力模型，以提供實務上的建議。

關鍵字

知識管理流程能力 ； 知識導向型文化 ； 轉換型領導 ； 資訊科技能力 ； 組織績效

並列摘要

Many studies indicated that managers primarily focus on knowledge management. The research studies the influence of knowledge-centered culture, transformational leadership, information technology capability and knowledge management process capability on organizational performance. This study investigates 547 employees in Ministry of Economic Affairs (MOEA) authority and adopts Structural Equation Modeling (SEM) to test our model. The results indicate that knowledge management process capability has a most significant direct effect on organizational performance, and knowledge-centered culture has a most significant total effect on organizational performance. The study shows that it’s necessary to establish knowledge management enablers such as knowledge-centered culture, transformational leadership and information technology capability to enhance knowledge management process capability and organizational performance. This study attempts to build knowledge management process capability model to provide some practical suggestions.

並列關鍵字

knowledge management capability ； knowledge-centered culture ； transformational leadership ； information technology capability ； organizational performance

參考文獻

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