學前聽覺障礙兒童家長對療育服務現況與滿意度之研究

A Study on Current Status and Satisfaction with Intervention Services for Parents of Young Children Who are Deaf or Hard of Hearing

賴思吟(Szu-Yin Lai) ； 陳怡慧(Yi-Hui Chen)

《特殊教育與復健學報》 25期 (2011/12) Pp. 73-93

https://doi.org/10.6457/BSER.201112.0075

摘要

本研究旨在探討學前聽障兒童家長對療育服務的現況與滿意度情形，採自編問卷進行調查，問卷內容包含「資訊（教育資源）支援」、「專業（教學／教養）支援」、「經濟支援」、「服務支援」、「精神（心理／情感關係）支援」五個向度。以在中部地區五個學前聽障療育機構與學校單位接受療育服務之0-6歲學前聽障兒童之家長為研究對象，樣本數共計161人。寄出161份問卷，回收有效問卷123份，達七成以上。資料以描述統計、t考驗、單因子變異數分析等進行統計分析。研究發現：（1）學前聽障兒童家長最為需要之前三項療育服務為「專業（教學／教養）支援」、「資訊（教育資源）支援」、「經濟支援」其中又以「專業（教學／教養）支援」的需求為最高；（2）家長對療育服務滿意度最高之向度為「專業（教學／教養）支援」；（3）家長對療育服務的滿意度會因學前聽障兒童的年齡、兒童所配戴的聽覺輔具類型、家長或主要照顧者之教育程度、家庭型態之不同而有顯著差異。本研究最後依據研究結果，提出各項與學前聽障兒童療育服務內容相關之實質建議，作為日後相關單位、學前聽障兒童家長及未來研究者之參考。

關鍵字

學前聽障兒童家長 ； 療育服務 ； 滿意度

並列摘要

The purpose of this study was to investigate the current status and the level of satisfaction with intervention services for parents of young children who were deaf or hard of hearing. A researcher-developed questionnaire was used as the research instrument, which includes 5 dimensions: informational (education resource) support, professional (education/nurturing) support, financial support, service, and spiritual (mental/emotional) support. The participants were parents or main caregivers of young children (at the ages of 0 to 6) with hearing loss who received early intervention services in central Taiwan. One hundred and twenty-three out of 161 questionnaires were returned as valid data. Descriptive statistics, independent t-test, and one-way ANOVA were employed for data analysis. The results indicated that the ”professional (education/nurturing) support,” ”informational (education resource) support,” and ”financial support” were ranked top three as the most needed dimensions, with ”professional (education/nurturing) support” receiving the highest score. In terms of the level of satisfaction, the ”professional (education/nurturing) support,” also received the highest score. In addition, there were significant differences in the satisfaction of intervention services among four variables (i.e., chronological age, type of hearing assistive devices, education level of parents or major caregivers, and household composition). Based upon the findings, suggestions and implications are provided.

並列關鍵字

intervention service ； satisfaction ； deaf and hard of hearing

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