The Impact of ISO 9000 Quality Assurance Series to Design Sectors in Corporate

ISO 9000系列品保制度對設計部門之影響

陳國祥(Kuoh-Siang Chen) ； 陳偉誠(Wei-Cheng Chen)

《設計學報》 4卷2期 (1999/12) Pp. 99-110

https://doi.org/10.6381/JD.199912.0099

並列摘要

As the global trade competition becomes more and more intense, certified ISO 9000 series is considered as key pass into European Community as well as competitive weapon for winning international orders for Taiwan's businesses. Meanwhile, as Taiwan tries to upgrade industries' competence, design and R&D will inevitably play a more and more important roll in a business. Therefore, how corporate design sectors get involved in carrying out ISO quality assurance series, and how ISO affects design and R&D are worth investigating. And hence, the purpose of this study is set to identify the appropriate rolls design sectors should play and to maximize the value they can contribute to the businesses during carrying out the ISO series.
The study comprises three phases. First, it analyzes current government strategies, business policies, interactions between design sector and other business sectors and the relationships between design and ISO series. Secondly, it investigates, via case studies, the breadth and depth of design sector's participating in carrying out ISO 9000 quality assurance series. Thirdly, it verifies the findings, via questionnaires, to further put together a list of guidelines for design sectors to follow.
The results summarized from this study exhibit below:
(1) The major problems design sectors facing in carrying out ISO 9000 series include: the official interpretation and authentication of documents, and personnel's coordination required;
(2) The benefits design sectors gained while carrying out ISO 9000 series include: standardization of design activity flow, reliable inheritance, ease of trace back, completeness of documents, thorough design thinking, and constant design quality;
(3) The pains and disadvantages design sectors experienced while carrying out ISO 9000 series include: design work delayed, bureaucracy accumulated, and cumbersome standards rejected by designers;
(4) The most significant contribution design sectors made in carrying out ISO 9000 series is the conclusion of design standards and process flow, which conforms to ISO spirits.

並列關鍵字

ISO 9000 ； R&D ； Design Sector