非營利組織在社區照顧服務的協調合作：以社區照顧關懷據點為例

The Coordination of Nonprofit Organizations in Community Care Service: A Research for the Community Care Stations

王仕圖(Shu-Twu Wang)

《臺大社會工作學刊》 27期 (2013/06) Pp. 185-228

https://doi.org/10.6171/ntuswr2013.27.05

摘要

社區照顧關懷據點是結合在地組織的力量，達成社區老人在地老化的理想。本研究透過組織提供社區老人福利服務過程中，瞭解其如何形成服務的資源網絡；探討社區服務過程中如何進行協調合作，以服務社區中的老年人口。本研究以設立社區關懷據點之非營利組織為研究對象。分析結果顯示，志工人力、社區鄰里居民為重要的人力資源；政府提供的補助是據點最主要的募集管道；社區關懷據點主要以社區發展協會為其運作的組織。在網絡的連結方面，組織的董（理）事仍有擔任其他組織相關角色者。最後，有關據點的協調合作關係中，主要仍以非正式的協調合作為主，影響據點運用非正式協調合作關係的因素，包含人力資源與財務資源的多元化、機構屬性、服務的資源連結。而影響正式的協調合作關係的因素，除了人力資源與財務資源管道的多元化，據點成立時間也是重要的影響因素。

關鍵字

社區型非營利組織 ； 社區照顧關據點 ； 協調合作 ； 資源網絡

並列摘要

Community care stations combined with the strength of local organizations to reach the ideal community for aging in place. The author intends to understand how these organizations establish their resource networks of services through the process of elderly welfare services delivery in communities. It explores how the coordination works in the process of community service in terms of serving the elderly in community. This study focuses on the nonprofit organizations that set up community care stations. The results indicate that volunteers and residents of the neighborhood are important human resources. Grants from the government are the major financial sources of the care stations. Most of the community care stations are run by community development associations. Regarding the network connections, the board members of community organizations often serve related positions in other organizations. Finally, the collaborative relationships among community care stations are mainly informal. Factors that impact the utilization of informal collaborative relationships include the diversity of human resources and financial resources, attributes of organizations, and resource linkage of the services. Besides the diversity of human resources and financial resources, time of the establishment of community care station is also a critical factor that affects formal collaborative relationships.

並列關鍵字

community-based nonprofit organization ； community care station ； coordination ； resource network

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