探討護理工作負荷與住院病人護理照護滿意度之關係

Exploring the Relationship between Nursing Workload and Patient Satisfaction

黃維珍(Wei-Jeng Huang) ； 顏妙芬(Miao-Fen Yen)

《寶建醫護與管理雜誌》 10卷1期 (2012/06) Pp. 56-69

https://doi.org/10.29681/PCJHM.201206.0007

摘要

The purpose of this study was to explore the relationship between nursing workload and patient satisfaction with nursing care. A total of 116 nursing units (56 medical wards, 50 surgical wards and 10 integrated wards) and 4163 patients participant. Independent variable were characteristics of patient (gender, age, education level), work intensity, turnover rate, daily average nursing hours per patient day, nurse-patient ratio and skill mix. Dependent variable was patient satisfaction with nursing care. Regression analysis was used to illustrate how independent variables related to dependent variables. Study result showed no statistically significant correlation satisfaction with nursing care and characteristics of patient. Nurse-patient ratio of the day shift was significantly correlated to inpatient satisfaction with nursing care. Nursing administrators should appropriately arrange nursing staffing of the day shift, in order to increase patient satisfaction with nursing care.

關鍵字

工作負荷 ； 住院病人 ； 護理照護滿意度

並列摘要

The purpose of this study was to explore the relationship between nursing workload and patient satisfaction with nursing care. A total of 116 nursing units (56 medical wards, 50 surgical wards and 10 integrated wards) and 4163 patients participant. Independent variable were characteristics of patient (gender, age, education level), work intensity, turnover rate, daily average nursing hours per patient day, nurse-patient ratio and skill mix. Dependent variable was patient satisfaction with nursing care. Regression analysis was used to illustrate how independent variables related to dependent variables. Study result showed no statistically significant correlation satisfaction with nursing care and characteristics of patient. Nurse-patient ratio of the day shift was significantly correlated to inpatient satisfaction with nursing care. Nursing administrators should appropriately arrange nursing staffing of the day shift, in order to increase patient satisfaction with nursing care.

並列關鍵字

workload ； inpatient ； nursing care satisfaction