新北市新莊國民運動中心智慧化與發展現況之探討

市民運動中心卓有成效，延續此優良政績，2009年規劃興建50座國民運動中心，經滾動式修正2011年下修為32座，時至2020年全臺規劃興建達45座。國民運動中心設施規劃以六大核心運動設施為主另設特色運動項目及附屬設施，其營運模式多採營運轉移模式進行，目前OT營運中為32座、OT規劃興建中為12座、BOT興建中為1座。近年來各領域智慧化程度顯著提升，推動智慧化儼然成為目前全球的發展趨勢，舉凡各項公共建設如：住宅商辦、醫院、機場、停車場、旅館、產業園區、運動中心、甚至是城市發展等與人相關的產業，均投入大量資源進行智慧化場域、管理系統、設施設備之改造及研究。運動中心近年來在使用人次快速增長，同質性場館競爭、科技接受程度提升等因素作用下，使用者對專業品質期待提升。透過整理智慧化相關研究文獻結合運動中心特性，發展「顧客使用智慧化」、「營運管理智慧化、「環境設施智慧化」、「創新營運智慧化」等四面向。以新莊國民運動中心智慧化現況分析後提出以下建議：整合橫向連結顧客使用智慧化相關系統，並透過數據及使用軌跡分析主動推播相關訊息；加深人事及財務系統營運管理智慧化應用深度，以節省相關人事成本；持續增進環境設施智慧化之項目與廣度，跨領域尋求合作；加強創新營運智慧化之內部研發或多元結合外部廠商以滿足未來之需求。

關鍵字

創新；運動中心發展；營運智慧化

並列摘要

The Taipei city Civil Sports Center has been very effective and continues this excellent performance. In 2009, 50 sports centers were planned to be built, which were revised down to 32 in 2011 after rolling amendments. By 2020, there will be 45 in Taiwan. The Civil Sports Center is based on six core sports facilities、special sports projects and ancillary facilities. Most of Its operation mode is operation-Transfer(OT) . Currently, there are 32 in OT operation and 7 in OT construction. There are 6 in the OT plan and 1 in the BOT. In recent years, the degree of intelligence in various fields has increased significantly, and the promotion of intelligence has become the current global development trend, such as public construction such as residential commercial offices, hospitals, airports, parking lots, hotels, industrial parks, sports centers, and even urban development People-related industries have invested a lot of resources in the transformation and research of smart fields, management systems, facilities and equipment. By collating the relevant research literatures of intelligence and combining the characteristics of the sports center, the four aspects of ＂smart customer use＂, ＂smart operation management,＂ smart facilities & equipment ＂, and＂ innovation design ＂are developed. Based on the current situation of the intelligence situation of the Xinzhuang Civil Sports Center, the following suggestions are proposed: integrating horizontally connecting customers to use intelligent related systems, and actively promoting relevant information through data and usage trajectory analysis; deepening the depth of intelligent application of personnel and financial system operation management, In order to save related personnel costs; continue to increase the projects and breadth of environmental facilities, seek cooperation across fields; strengthen the internal research and development of intelligent sports design or diversify with external manufacturers to meet future needs.