邁向卓越：我國博物館評量指標建置計畫

Towards Excellence: Developing Performance Indicators for Museums

林詠能(Yung-Neng Lin) ； 田潔菁(Chieh-Ching Tien)

《科技博物》 13卷3期 (2009/09) Pp. 39-70

摘要

各國公共部門的績效評量受到新公共管理哲學的影響十分深遠，博物館亦不例外。新公共管理強調新管理主義，許多國家的博物館被迫從傳統的管理典範轉移至準企業管理典範，並以成果導向的績效指標回應責信。公共政策目標在於滿足公共利益，績效評量須集中在少數與公共利益有關的層面。本研究從美、英、日與我國教育部的博物館績效指標著手，逐一進行分析後，提出適合於我國博物館總體績效評量的參考構架。

關鍵字

博物館評量 ； 新公共管理 ； 績效指標 ； 總體指標

並列摘要

Performance measurement in public agencies, including museums, has been greatly influenced by New Public Management (NPM) philosophy. As the NPM approach has taken hold, many museums have been forced to shift from the traditional administrative management paradigm to an entrepreneurial management paradigm, and to set up appropriate performance indicators. Rather than the traditional emphasis on accountability for process, emphasis is now being placed on accountability for results. Central to this is the requirement to identify desired outcomes; and it needs to be focused on few key indicators only. It is the aim of this study to propose appropriate performance indicators for adoption by Taiwan's museums. The study begins by examining the influence of New Public Management philosophy and reviewing the use of performance indicators in museums in other countries. It goes on to suggest a range of macro indicators that might be used by museums in Taiwan.

並列關鍵字

museum performance measurement ； new public management ； performance indicators ； macro indicators

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