中國消費者行動購物意圖影響因素之探討

A Study on the Influencing Factors of Consumers M-Commerce Shopping Intention in China

吳章瑤(Chang-Yao Wu)

《Electronic Commerce Studies》 14卷1期 (2016/03) Pp. 63-81

摘要

近年來，全球行動商務使用人數，呈現急劇成長趨勢，行動設備業者，無不竭盡所能提供各式各樣加值服務，以滿足形形色色消費者的需求，但究竟這些服務及附加功能對消費者而言，是否能引起消費者使用意圖?究竟那些因素會影響消費者使用意圖?這當中蘊藏著龐大的商機及研究價值，值得學術界及實務界進行深入探討。本研究採便利抽樣，使用調查研究方法進行資料收集，樣本來源選擇中國消費者為主要研究對象，針對行動商務消費族群進行問卷調查研究，使用SPSS for Windows 12.0及SmartPLS等軟體，進行各項統計分析。本研究之研究目的：(1)利用信任、隱私顧慮、知覺不確定、網路自我效能相關變數，探討影響行動商務購物使用意圖之主要關鍵因素。(2)以中國消費者為研究對象，進行了解中國消費者利用行動設備購物之意圖分析。(3)提供實務界，未來針對中國消費者推出產品或服務時，需注意的參考指標；同時提供學術界未來的研究者一個參考的依據。本研究貢獻，提供行動商務業者，未來推出行動商務相關功能時，須事先考量消費者的隱私顧慮及知覺不確定性，將消費者所顧慮的問題降到最低，才能獲得消費者的青睞，進而增加行動商務業者之營業效益。

關鍵字

行動商務 ； 信任 ； 隱私顧慮 ； 知覺不確定 ； 網路自我效能

並列摘要

In recent years, the people all over the world using mobile commerce show rapid growth almost every year. The mobile devices with the general business phone features do the best to provide a wide range of value-added services. But whether these services and additional functionality meet for users' requirements? What factors will affect the users' intentions to use the mobile commerce? Those research questions bear a lot of large business opportunities and deserve academia and practitioners to study in depth. This study employed SPSS for Windows 12.0, and SmartPLS to validate the measurement model and structural model of the research. This purpose of this study is to explore the factors influencing consumers to use mobile commerce shopping intentions, such as ＂trust＂, ＂privacy concerns＂, ＂perceived uncertainty＂, ＂Internet self-efficacy＂ as the impact factors. The study employed survey research and sampled subjects from China via convenience sampling. The questionnaires were sent by postage or by e-mail attachment. The contribution of this study for academic is to provide future researchers the main key factors impacting on the shopping intentions for mobile business consumers. The contribution for the practitioners can provide mobile commerce industry to launch mobile commerce shopping functions.

並列關鍵字

mobile commerce ； trust ； privacy concerns ； perceived uncertainty ； Internet self-efficacy

參考文獻

Kang, S.,Hur, W. M.,Son, M.(2014).The moderating role of socio-demographics on smartphone adoption.International Journal of Mobile Communications.12(5),532-550.

Wu, X.,Chen, Q.,Zhou, W.,Guo, J.(2010).A review of mobile commerce consumers' behavior research: Consumer acceptance, loyalty and continuance(2000-2009).International Journal of Mobile Communications.8(5),528-560.

Smith, A. D.(2009).Customer relationship management aspects of media-on-demand and its affects on mobile communication.International Journal of Mobile Communications.7(2),178-212.

Priporas, C. V.,Mylona, I.(2008).Mobile services: Potentiality of short message service as new business communication tool in attracting consumers.International Journal of Mobile Communications.6(4),456-466.

Bao, H.,Chong, Y. L.,Alain.,Ooi, K. B.,Lin, B.(2014).Are Chinese consumers ready to adopt mobile smart home? An empirical analysis..International Journal of Mobile Communications.12(5),496-511.