軍事管理資訊系統關鍵成功因素評估

Assessing the Critical Success Factors of Military MIS

韓慧林(Hui-Lin Hai) ； 劉佩葶(Pei-Ting Liu) ； 蔡齡葦(Jodie Tsai) ； 劉姵吟(Pei-Ying Liu) ； 方鄒如(Tzou-Ru Fang)

《國防雜誌》 27卷6期 (2012/11) Pp. 90-105

https://doi.org/10.6326/NDJ.2012.27(6).6

摘要

資訊管理範圍龐雜，由於資料來源廣泛，資料形式分散、表示方法與用辭差異，皆將造成更高階層、跨部門之資訊整合困難。管理資訊系統可被視為協調與整合此類資訊之工具，其應用資訊科技以支援行政、規劃、辦公室自動化、分析與科學管理功能的一套資訊系統。而軍事管理資訊系統乃應用相同之作業模式，在戰略層級時可運用「執行支援系統」與「決策支援系統」；在戰術及戰技層級時可運用「指揮管制資訊系統」以遂行其任務。本研究透過文獻探討以綜合歸納四大因素八項指標之軍事管理資訊系統之關鍵成功因素；這些因素包括：策略因素（高階主管承諾、管理資訊系統策略）、技術因素（資訊部門能力、技術適切性）、組織因素（管理屬性、組織穩定度、資訊部門支持度）、個人因素（使用者能力）。此研究將提供一套管理資訊系統關鍵成功因素之方法論，以協助國軍導入與建構所需之軍事管理資訊系統。

關鍵字

資訊安全管理系統 ； 關鍵成功因素 ； 指揮管制資訊系統

並列摘要

The management of information in a wide range of disparate sources, of different type, representation and vocabularies can cause problem especially with high-level cross-functional integration. Management Information Systems (MIS) can be considered as tools for coordination and integration of information. An MIS is an information system which provides information technology support to administrative, planning, office automation, analysis and scientific functions. In military MIS we are also dealing with the military equivalence of ”executive support systems (ESS)” at the strategic management level and ”decision support systems (DSS)” and ”command and control information systems (CIS)” at the tactical and operational management level. Through the literature review, this study integrated four factors and eight indices to execute its critical success factors (CSF) of military MIS. The CSF includes strategic factors (top management support, MIS Strategies), technological factors (skill level of information system staff, suitability of development technology), organizational factors (type of management method used, organization stability, supportability from information system department) and individual factors (user competency). This study provides a CSF methodology to help MND with its introducing and build-up Military MIS.

並列關鍵字

Management Information Systems (MIS) ； Critical Success Factors (CSF) ； Command and Control Information Systems (CIS)