運用全面品管理念建構課後照顧教師班級經營指標之研究

A Study on Constructing the Classroom Management Indicators of After-school Teachers Based on Total Quality Management

曾榮祥(Jung-Hsiang Tseng)

《明新學報》 39卷2期 (2013/08) Pp. 279-301

摘要

本研究旨在運用全面品管理念建構「課後照顧教師班級經營指標」，以提供課後照顧機構及其教師運用之參考。本研究首先統整相關文獻建構課後照顧教師班級經營初步指標，其次透過四位學者專家個別晤談進行指標修訂，按著編製「課後照顧教師班級經營指標建構之模糊德菲術調查問卷」，並選取三十位課後照顧與教保相關專業人員進行模糊德菲術研究，確立「課後照顧教師班級經營指標」。研究結論為：課後照顧教師班級經營指標包含顧客中心、持續進步、全員參與、注重回饋、小組工作、事先預防等六大構面；課後照顧教師班級經營指標根據六大構面，共涵蓋26項指標，最後，並探析本研究指標與國小階段班級經營指標之異同。

關鍵字

課後照顧 ； 課後托育 ； 全面品管 ； 班級經營指標 ； 模糊德菲術

並列摘要

The purpose of this research was to construct the classroom management indicators of after-school teachers based on Total Quality Management. Suggestions were provided for the centers of after-school child care. Fuzzy Delphi technique and interview were used as the principal procedures to conduct the survey. The conclusions of the study were as follows: 1. The classroom management indicators of after-school teachers include six areas: customer centricity, continual improvement, total involvement, assessment feedback, teamwork, and prevention; 2. The classroom management indicators of after-school teachers included six areas and twenty-six items. Finally, the research compared classroom management indicators of elementary schools and after-school child care centers.

並列關鍵字

after-school child care ； after-school programs ； Total Quality Management ； indicators of classroom management ； Fuzzy Delphi method

參考文獻

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