Case Study Implementation of an Intervention to Improve Instruction of Lean Six Sigma in a Statistical Quality Control Course

Theodore T. Allen ； Anthony Afful-Dadzie ； Shih-Hsien Tseng

《中原企管評論》 16卷1期 (2018/04) Pp. 1-14

摘要

Both industrial and higher education of lean six sigma techniques typically involve real world case studies and a requirement for proving that a significant amount of money is saved. Yet, there is still a need to teach quality technology ＂toolbox＂ courses. Instructors of these courses may desire students to perform lean six sigma problem solving methods and project work without the time and coordination required for completing an important real world project. This article includes a sample project to help the students develop their own class projects. Providing this sample was itself and intervention in our course and we offer a student outcomes assessment of an average increase in a quality measure based on a blind random sampling evaluation of projects done before and after the intervention.

關鍵字

Lean Six Sigma ； Define-Measure-Analyze-Improve-Control (DMAIC) ； Control Charting ； Cause and Effect Matrices ； Pareto Charts ； Standard Operating Procedure (SOP)

參考文獻

Allen, T. T., 2010, Introduction to Engineering Statistics and Lean Sigma: Statistical Quality Control and Design of Experiments and Systems (2nd ed.). London, UK: Springer.

Allen, T. T., Tseng, S. H., Swanson, K., McClay, M. A., 2010, Improving the Hospital Discharge Process with Six Sigma Methods, Quality Engineering, 22: 13-20.

Antony, J., 2017, Lean Six Sigma for Higher Education, International Journal of Productivity and Performance Management, 66(5): 574-576.

Antony, J., Ghadge, A., Ashby, S., Cudney, E. A., 2017, Lean Six Sigma Journey in a UK Higher Education Institute: A Case Study, International Journal of Quality and Reliability Management, forthcoming.

Besterfield, D. E., 2008, Quality Control (8th ed.). New York, NY: Wiley.