旅行社員工工作滿足、組織承諾、離職傾向關係之研究

A Study on the Relationships between job Satisfaction' Organizational Commitment and Turnover Intention for Travel Agency Employees

陳勁甫(Ching-Fu Chen) ； 陳佩君(Pei-Chun Chen) ； 陳美惠(Mei-Hui Chen)

《真理觀光學報》 5期 (2007/01) Pp. 45-56

https://doi.org/10.6438/TOJT.200701.0045

摘要

本研究是在了解旅行社員工工作滿足與組織承諾之現況對離職傾向是否有相互影響關係。本研究採取問卷調查法，以描述性統計、因素分析、信度分析、LISREL進行資料分析。研究主要結論如下：員工對工作中具備中等滿足程度的感受，且大都珍惜目前的工作。員工對組織承諾亦具備中等滿足程度的認同，且大都願意努力以赴達成公司的要求。三、在工作滿足、組織承諾、離職傾向關係研究結果發現工作滿足會正向影響組織承諾；而組織承諾會負向影響離職傾向，且工作滿足對離職傾向並無直接影響，須透過組織承諾之中介影響。

關鍵字

工作滿足 ； 組織承諾 ； 離職傾向 ； 旅行社

並列摘要

The purpose of this study was to explore the relationship between job satisfaction, organizational commitment and turnover intention as expressed by employees served in the travel agencies. The data was collected by questionnaire and analyzed by the employment of a hybrid set of descriptive statistical methods, including factor analysis and structural equation modeling (SEM). The major results are: job satisfaction of employees was moderate. The employees tend to value their current jobs. Organizational commitment of employees was also moderate. It reveals that the employees were willing to make effort to reach the requirements of the company. From the result of SEM, furthermore, job satisfaction was found to exert a direct effct with a positive co-relation on organizational commitment., Organizational commitment has a direct effect with a negative co-relation on turnover intention. The impact of job satisfaction does not appear to have direct affect on turnover intention. Rather, turnover intention is moderately mediated by organizational commitment.

並列關鍵字

job satisfaction ； organizational commitment ； turnover intention ； travel agency

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