利他行為、資訊透明和互動關係對社區依附及生活品質之影響：以物業管理業為例

The Effects of Altruistic Behaviors, Information Transparency, and Interactive Relationship on Community Attachment and Quality of Life: Example of Property Management Industry

陳欽雨(Chin-Yeu Chen) ； 呂博裕(Bor-Yuh Leu) ； 曹鐘緯(Chung-Wei Tsao)

《服務業管理評論》 14期 (2016/12) Pp. 76-96

摘要

近幾年台灣經濟快速發展，集合式住宅逐漸成為人口密集都會區的主流居住型態，而在住戶追求高生活品質之需求下，有關影響住戶生活品質之因素，值得關注。本研究探討集合住宅住戶生活品質如何受到物業管理人員利他行為、資訊透明、互動關係及社區依附的關連影響。研究採用問卷調查法，以集合住宅住戶為調查對象，收集資料後運用階層迴歸分析及假說考驗方式，進行實證研究。研究結果發現物管人員利他行為及組織資訊透明均對互動關係有正向顯著影響，而互動關係則對社區依附與生活品質有正向顯著影響，同時社區依附亦正向顯著影響生活品質。此外，互動關係在利他行為及資訊透明對社區依附及生活品質間具有中介效果。最後，根據結果提出實務建議，以供物業管理公司選擇適當管理人員，使其服務品質能滿足住戶需求。

關鍵字

利他行為 ； 資訊透明 ； 互動關係 ； 社區依附 ； 生活品質

並列摘要

Recently, due to the fast development of economy in Taiwan, domestic congregate house has become the main stream of residential pattern in the dense population metropolitan. Since most residents are pursuing higher quality of life, it is particularly important to concern the relevant factors affecting residential life. The research explores the interrelated effects among altruistic behaviors, information transparency, interactive relationship, community attachment and quality of life. A survey is conducted on the subjects lived in congregate house, and the hierarchical regression method is used to test the proposed hypotheses. The results indicate that altruistic behaviors and information transparency have positively significant effects on interactive relationship, and subsequently interactive relationship positively affects on community attachment and quality of life. Besides, community attachment significantly influences on quality of life. Moreover, the mediation effect of interactive relationship is also verified. The finding can provide the property management companies as a reference for choosing the appropriate staff, and increasing the service quality to meet residents' needs.

並列關鍵字

altruistic behaviors ； information transparency ； interactive relationship ； community attachment ； quality of life