僕人領導對幸福感影響研究：以員工感恩與工作壓力的中介效果

本研究試圖從「資源保存理論」與「社會交換理論」觀點，來探討僕人領導與幸福感之間的關係，並進一步探討員工感恩與工作壓力的中介效果。透過問卷調查法針對台灣的連鎖服務業的500位第一線工作人員進行研究，採取便利抽樣，發出問卷500份，回收275份，有效問題264份，回收率為52.8%。回收資料透過SPSS軟體，以描述性統計、因素分析、相關分析及迴歸分析等方法進行統計，研究結果歸納如下：（1）僕人式領導會正向顯著影響幸福感，員工感恩及工作壓力。（2）員工感恩會正向顯著影響幸福感。（3）工作壓力對幸福感會有負向顯著影響。（4）僕人式領導會透過員工感恩的中介效果進而影響幸福感。（5）僕人式領導會透過工作壓力的中介效果進而影響幸福感。最後，根據上述研究結果，對未來研究方向提出具體建議供參考。

關鍵字

僕人式領導；員工感恩；工作壓力；幸福感

並列摘要

The study explored the relationships among servant leadership, employee gratitude, work stress, and well- being. Based on the viewpoint of 「conservation of resources theory」(COR) and 「social exchange theory」(SET), we hypothesized that front-line employee perceived of servant leadership will predict well-being, and will further predict well-being through the mediating process of employee gratitude and work stress. The study applied convenience sampling. 500 questionnaires were distributed to the front-line employee in service industry of Chain store, with the return of 275 questionnaires, which includes 264 valid questionnaires (52.8%). The research was analyzed by SPSS, which includes descriptive statistics, factor analysis, correlation and regression. The results are summarized as follows: (1) Servant leadership has a significantly positively influences well-being, employee gratitude, and work stress. (2) Employee gratitude has a significantly positively influences well-being. (3) Work stress has a significantly negatively influences well-being. (4) Employee gratitude support positively, significantly and partially mediates the relationship between servant leadership and well-being. (5) Work stress support positively, significantly and partially mediates the relationship between servant leadership and well-being. Based on the above findings, the study provides some recommendations for further studies.

並列關鍵字

Servant Leadership ； Employee Gratitude ； Work Stress ； Well-being

主題瀏覽