工作資源對員工職業倦怠與敬業貢獻之影響：自我中心取向／集體中心取向的干擾

The Effects of Job Resource on Employee Burnout and Engagement: A Test of the Moderating Effects of Idiocentrism/Allocentrism

劉淑寧(Shu-Ning Liu) ； 謝廷豪(Ting-Hao Hsieh)

《修平學報》 27期 (2013/09) Pp. 103-122

摘要

近年來，組織行為的研究漸漸注意到正向組織行為的重要性，從傳統注重缺點及失靈，朝向注重優點及最適功能；同樣的轉變出現在職業倦怠的研究上，其相反概念為「敬業貢獻」，員工敬業貢獻的重要性被少數的研究所肯定，因此延續過去學者之研究脈絡，將屬於正面情緒之敬業貢獻與屬於負面情緒之職業倦怠置入同一研究架構中，對其前因及干擾變項做進一步探究，為本研究之主要目的。過去研究忽略深入瞭解何種特質員工需搭配何種資源才得以降低員工職業倦怠及誘發員工之敬業貢獻，不同文化價值取向之員工所重視的工作資源有所差異，因此本研究首先從環境契合觀點出發，了解工作資源對員工職業倦怠與敬業貢獻的直接影響與自我中心取向／集體中心取向在此直接影響上的干擾效果。以問卷調查法對會計事務服務業之194位記帳人員進行研究，利用階層迴歸方法分析資料，結果發現，（1）工作控制、社會支持對員工職業倦怠有負向影響，對敬業貢獻有正向影響，（2）自我中心取向會強化工作控制對敬業貢獻的正向影響，（3）集體中心取向會強化社會支持對敬業貢獻的正向影響。

關鍵字

工作資源 ； 職業倦怠 ； 敬業貢獻 ； 自我中心取向 ； 集體中心取向

並列摘要

The importance of positive feelings has been recognized through the years in the academic OB and popular literature. So, it is not surprising that the emerging positive psychology proposes a shift from this traditional focus on weaknesses and malfunctioning towards human strengths and optimal functioning. A similar switch from burnout towards its opposite-engagement-has recently been put forward. Little work exists found that engagement in work can lead to positive work behavior and performance, so, this paper examined antecedent and moderator of burnout and engagement.According to past researches, job resource is an important antecedent of burnout and engagement. But the congruence between individual culture value and job resource had been ignored by these researches. So, the first, this study explored the effects of job resource on employee burnout and engagement. The second, this study explored the moderate effect of idiocentrism/allocentrism on the effect of job resource on employee burnout and engagement.The study, based on the questionnaire survey from the fields of tax agents, uses hierarchical multiple regression analysis to test our hypotheses. The results revealed that: (1) job control and social support have negative impact on burnout, and they have positive impact on engagement, (2) high idiocentrism will increase the positive impact of job control on engagement, (3) high allocentrism will increase the positive impact of social support on engagement.

並列關鍵字

Job Resource ； Burnout ； Engagement ； Idiocentrism ； Allocentrism

參考文獻

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