餐旅業從業人員之心理資本類型之初探性研究

The Exploratory Research of Psychological Capital Types on Hospitality Industry

陳銘嘉(Chen, Ming-Chia) ； 黃汶達(Wen-Ta Huang) ； 蔡馨瑩(Hsin-Ying Tsai)

《明道學術論壇》 10卷3期 (2017/07) Pp. 19-40

摘要

本研究的具體主要研究目的在於探討台灣餐旅從業人員的心理資本類型，以了解台灣餐旅從業人員的心理資本狀況。因為，餐旅從業人員的心理資本，對於餐旅業的人力發展有重大的影響。本研究針對台灣前300大餐旅業進行問卷調查，共發放了3000份問卷，有效問卷共有1428份，有效回收率為47.63%。分析結果顯示，餐旅業從業人員能被區分成三種類型的心理資本，其分別為：高度心理資本、中度心理資本、低度心理資本，而教育程度越高其對自我的心理資本要求越高。

關鍵字

心理資本 ； 餐旅業 ； 心理健康

並列摘要

The purpose of the study is to explore the types of psychological capital of Taiwanese hospitality industry practitioners and to understand the psychological capital status of Taiwan's hospitality industry practitioners. Because the psychological capital has significant impact to human development in hospitality industry. In the study, a questionnaire survey was used to the top 300 hospitality companies in Taiwan, and returned 1428 effective questionnaires with the effective returned rate of 47.63%. The results show that the psychological capital of the hospitality industry's employees can be divided into three types: the high psychological capital, the moderate psychological capital and the low psychological capital. And the higher the educational level of employees that have higher the psychological capital requirement.

並列關鍵字

Psychological Capital ； Catering practitioners ； Hospitality Industry