2012年臺東大學師生對學校滿意度之調查研究

Study of Student and Faculty Satisfaction with National Taitung University in 2012

黃毅志(Yih-Jyh Hwang)

《臺東大學體育學報》 17期 (2012/12) Pp. 55-83

https://doi.org/10.29874/JPENTU.201212.0004

摘要

本校先前從2000年至2012年，共進行11次「師生對行政單位滿意度」普查，在五等量表中，原先學生對整體行政單位平均滿意度大致有逐次提昇的趨勢，從2000年的3.02進步到2009年的3.28；2010年的3.33；2012年的滿意度又提升到3.55，當可反映知本校區有所改善。2012年學生對各行政單位滿意度中，以圖書館最高（3.74），而以教務處最低（3.28）。學生對大學部教學單位滿意度中，以應化系（3.83）最高，美產系（3.01）最低；研究所教學單位中，語教所（4.81）最高，且學生對知本校區的教學設施（3.10）與住宿環境（2.87）滿意度則比前兩年提高許多。而2012年教師對各行政單位滿意度中，以圖書館（3.59）最高，而以師培中心（3.09）最低。學生在開放式問卷中填答，關於對知本校區的不滿與建議已比前兩年少得多，而主要的不滿與建議包括：1.教學環境與有待改善。2.學校應多提供就業與升學訊息。3.許多行政人員服務態度有待改善。

關鍵字

師生對學校滿意度 ； 就業與升學訊息 ； 行政服務態度

並列摘要

National Taitung University (NTTU) had previously conducted ＂Survey of Student Satisfaction with School Administration＂ eleven times from 2000 to 2012. Based on the results from five-point Likert scale, the average student satisfaction rating with school administration increased from 3.02 in 2000 to 3.28 in 2009, 3.33 in 2010, and up to 3.55 in 2012, which showed that the effectiveness of administration in Jhihben Campus had been improved. In 2012 Survey, the Library was rated 3.74, still the highest among all administrative units while the Office of Academic Affairs was ranked the lowest with a rating: 3.28. With regard to the satisfaction with undergraduate programs, the Department of Applied Sciences (Chemical) was ranked the highest with a rating: 3.83 whereas the Department of Art Industry was ranked the lowest with a rating: 3.01. Regarding graduate programs, Graduate Program of Language Education had the highest rating: 4.81. Students' satisfactions with education facilities and living environment in Jhihben campus had greatly increased by comparison with the satisfaction level in previous two years. In respect of the faculty satisfaction with administrative units, the Library was still ranked the highest with a rating: 3.59 and Office of Teacher Education was ranked the lowest with a rating: 3.09. In the open-end questionnaire, students' complaints and suggestions for Jhihben campus were substantially reduced by comparison with those of previous two years. Major complaints and suggestions included: 1. Jhihben campus is still in need of some improvements. 2. School should provide more information for students on employment and postgraduate study. 3. The attitude of many administrators is still not satisfied and may be improved.

並列關鍵字

student and faculty satisfaction with schools ； information on employment and postgraduate study ； attitudes of administrators

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