轉換型領導行為、部屬工作壓力及主管滿意度的關聯－人格特質為調節變項

The Associations between Transformational Leadership Behaviors and Subordinates' Work Stress and Supervisor Satisfaction

吳欣蓓(Hsin-Pei Wu) ； 陸洛(Luo Lu) ； 顧家祈(Chia-Chi Ku) ； 張妤玥(Yu-Yueh Chang)

《中華管理學報》 11卷2期 (2010/06) Pp. 1-30

https://doi.org/10.30053/CHJM.201006.0001

摘要

本研究旨在探討部屬知覺主管轉換型領導行為（包含激勵鼓舞與智性啟迪）與部屬之工作壓力（包含工作要求壓力、缺乏自主性壓力以及主管壓力）以及主管滿意度間的關聯，並進一步探討部屬的人格特質中之開放性、神經質、勤勉正直性，能否調節主管轉換型領導行為與後果變項的關聯。本研究以台灣北、中、南三地區全職工作者為樣本，進行結構性問卷施測，共回收310份有效問卷。研究結果顯示，主管之「激勵鼓舞」與部屬的工作壓力有正向關聯，主要是「工作要求壓力」和「主管壓力」；主管之「智性啟迪」行為與部屬的「工作要求壓力」有正向關聯，但與「缺乏自主性壓力」及「主管壓力」有負向關連，並與「主管滿意度」有正向關連。在調節作用方面，「開放性」人格特質強化了智性啟迪與工作要求壓力的正向關係，但可弱化智性啟迪與缺乏自主性壓力的負向關係；「神經質」人格特質會強化智性啟迪的領導行為與工作要求壓力的關聯，並也弱化了領導行為與主管滿意度的正向關係；而「勤勉正直性」人格特質能緩和激勵鼓舞的領導行為與工作要求壓力的正向關係。

關鍵字

轉換型領導 ； 部屬工作壓力 ； 主管滿意度 ； 人格特質

並列摘要

The purpose of this study was to explore the associations between supervisors' transformational leadership behaviors and subordinates' work stress and supervisor satisfaction. In addition, we examined the moderating effect of personality traits on the relationship between supervisors' transformational leadership and job consequences. The purposive sampling method was used to conduct surveys with structured questionnaires among full-time workers in Taiwan. A total of 310 participants returned valid responses for further analysis. Our results showed that the ”inspirational motivation” behavior of transformational leadership was positive related to work overload stress and stress from supervisors. The ”intellectual stimulation” behavior of transformational leadership was positive related to work overload stress, negatively related to lack of autonomy stress and stress from supervisors, and positively related to subordinates' satisfaction with supervisors. We also found that personality traits could moderate the relationship between transformational leadership and subordinates' work stress. Openness to experience could buffer the negative relationship between intellectual stimulation and lack of autonomy stress, but exacerbate the positive relationship between intellectual stimulation and work overload. Neuroticism could exacerbate the positive relationship between intellectual stimulation and work overload, but buffer the positive relationship between intellectual stimulation and supervisor satisfaction. Finally, conscientiousness could buffer the positive relationship between inspirational motivation and work overload.

並列關鍵字

transformational leadership ； subordinates' work stress ； supervisor satisfaction ； personality traits