探討證券從業人員網路自我效能、堅毅性以及網路學習態度之關係

RELATIONSHIPS BETWEEN INTERNET SELF-EFFICACY, HARDINESS, AND ATTITUDES TOWARDS WEB-BASED CONTINUING LEARNING OF SECURITIES PRACTITIONERS

陳俊魁(Chun-Kuei Chen) ； 涂芸芳(Yun-Fang Tu) ； 賴秋琳(Chiu-Lin Lai)

《國立臺灣科技大學人文社會學報》 16卷1期 (2020/03) Pp. 65-92

摘要

證券從業人員面對高壓力與不斷提昇專業知識的工作環境，持續學習專業知識，對於維持良好服務品質是非常重要的。透過網路學習能協助學習者，將金融領域的專業知識及客戶服務的經驗連結，讓學習更具有意義。過去的研究顯示，網路自我效能及堅毅性可能為影響學習者在面對壓力時，進行網路學習的重要因素。因此，本研究針對來自證券產業的從業人員，蒐集468份問卷，以探討堅毅性及網路自我效能對證券從業人員網路學習態度之影響。研究結果發現，證券從業人員的網路自我效能與堅毅性對網路學習態度有正向顯著之影響；同時也發現證券從業人員的堅毅性對網路自我效能與網路學習態度之關係有中介效果。

關鍵字

堅毅度 ； 網路自我效能 ； 網路學習態度 ； 證券從業人員

並列摘要

Facing the high pressure and continuous improvement of professional knowledge, it is important for securities practitioners to continue learning professional knowledge to maintain good service quality. Learning through the Internet can help learners connect their financial expertise and customer service experience to make learning more meaningful. Past research has shown that online self-efficacy and perseverance can be important factors influencing learners to engage in online learning in the face of stress. Therefore, this study collected 468 questionnaires from securities practitioners to explore the impact of hardiness and Internet self-efficacy on the attitudes towards web-based continuing learning of securities practitioners. The study found that the Internet self-efficacy and hardiness of securities practitioners have a positive impact on their attitudes towards web-based continuing learning. It was also found that the hardiness of securities practitioners has a mediating effect on the relationship between Internet self-efficacy and attitudes towards web-based continuing learning.

並列關鍵字

Hardiness ； Internet self-efficacy ； Attitudes towards web-based continuing learning ； Securities practitioners

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