航空公司安全管理系統關鍵成功因素初探

A Study on Critical Success Factors of Airline Safety Management System

許悅玲(Yueh-Ling Hsu) ； 陳廣偉(Kuang-Wei Chen)

《航空太空及民航學刊.系列B》 41卷2期 (2009/10) Pp. 109-116

https://doi.org/10.6124/JAAA.200910_41(2).06

摘要

本文旨在針對安全管理系統(SMS)，架構與分析其導入航空公司之建立因素，以瞭解其結構化的關係與關鍵成功因素。研究方法首先綜整國際民航組織(ICAO)以及各國民航局頒佈之SMS手冊與文獻，歸納出影響航空公司SMS之構面與準則，據以進行專家問卷調查。再以決策實驗分析法(DEMATEL)，經由結構化分析SMS各構面的相互影響與因果關係；並採用灰關聯分析法(GRA)進行系統的關聯分析，以探討SMS的準則權重，預期本研究成果將有助民航業建構與改善SMS的參考依據。

關鍵字

安全管理系統 ； 決策實驗分析法 ； 灰關聯分析

並列摘要

In recent years, to develop and implement a Safety Management System (SMS) that complies with legal requirements to deliver services has become the most important goal for airlines. Various aviation authorities provide several different descriptions of what the organizational components and elements are in an airline SMS, but a generalized quantitative evaluation model, which identifies the key components and considers the interaffected relation between components, is lacking. As such, this research will develop an analytical framework for defining the key components and dimensions of an SMS that aims to help the airline industry and aviation authorities develop the assessment criteria. The SMS components are firstly summarized from major aviation organizations and authorities, and Decision Making Trial Evaluation Laboratory (DEMATEL) is introduced to analyze and map out all kinds of interactions among dimensions systematically. Grey Relational Aanalysis (GRA) is then used to group and select key components. Based on the combined approaches, an empirical study is presented to illustrate the application of the proposed methods.

並列關鍵字

Safety Management System SMS ； Decision Making Trial Evaluation Laboratory DEMATEL ； Grey Relational Analysis GRA